About Us

ChemCert Training is an Australian owned Registered Training Organisation (RTO) delivering nationwide courses in agriculture and chemical training with our head office located in Chatswood. Our aim is to provide students with relevant training, knowledge and understanding in the ag industry and equip students in their field of work.

The Opportunity

We are currently seeking an experienced Full Time Enrolment Officer for our growing Enrolment Centre (EC) Team which is based at our head office in Chatswood. You would be reporting to the EC Manager and working in a dynamic team where your responsibilities will include:

• Entering customer information into our student database and enrolling students
• First point of contact for students and clients in providing excellent service through Inbound calls
• Taking enrolment bookings, processing payments and answering queries about our courses
• Attending to email queries

To be successful in this role, you will need to have:

• 2-3 years in Customer Service / Call Centre Role preferably in RTO environment
• Experience in JobReady or similar Student Management System will be highly regarded but not essential
• Understanding of ASQA compliance requirements highly regarded but not essential
• High level of customer service skills
• Possess strong communication skills and ability to resolve disputes
• Be proficient in Microsoft applications
• High attention to detail
• Eagerness to learn new things and grow in a role

What we offer

• A competitive salary
• Great working environment and culture
• Work in a dedicated and supportive team in a leading RTO

We are looking for individuals with great customer service skills and strong communication skills. If this sounds like you, we would love to hear from you. Apply today!

Only short-listed candidates will be contacted.

To be eligible for this role, you must have Australian or New Zealand citizenship or permanent residency status.

ChemCert Training is committed to a workplace being inclusive and respectful. ChemCert is a proud Equal Opportunity Employer, does not discriminate and values diversity at our company.