The Role

As a Project Officer you will be a key support resource for the MDHSS - a collaborative initiative between the OIR, Resources Safety & Health Queensland (RSHQ) and WorkCover Queensland (WCQ). The service provides access to health screening, information and support for eligible former mine and quarry workers affected by occupational mine dust lung disease.

This role will allow you to apply your administrative, customer service and project coordination skills to make a real difference. You will work collaboratively with RHSQ and WCQ, liaise with stakeholders and contribute to a program that facilitates access to important health services.

What You'll Be Doing

• Delivering high-quality administrative and project support across WCRS initiatives.
• Managing email inboxes, maintaining registers, organising meetings, and preparing project documents including reports, minutes and correspondence.
• Assisting with grants administration and processing invoices.
• Providing professional and empathetic customer service to former mine workers and other stakeholders via phone and email.
• Offering accurate advice about health screening and support services
• Collaborating with two other agencies - RSHQ and WorkCover Queensland to ensure co-ordinated and timely service delivery.
• Maintaining confidentiality and integrity of client information in accordance with legislative obligations.
• Recording all interactions and preparing reports using CRM systems and tools such as Microsoft Excel, Word, QI, Content Manager and Power BI.
• Drafting clear and written communications tailored to different audiences.

What You'll Bring

We're looking for someone who can confidently manage competing priorities while supporting sensitive and high-impact initiatives. You'll need to demonstrate:

• Strong administrative experience in a professional office environment (minimum of 2 years).
• Understanding of or exposure to Queensland's workers' compensation scheme (highly desirable).
• Excellent communication and interpersonal skills, with the ability to engage compassionately on sensitive matters.
• Ability to use initiative, work independently and contribute effectively to a team.
• Well-developed-problem-solving and organisational skills.
• Competency in using CRM systems and Microsoft Office tools including Excel and Power BI.
• A calm and resilient approach when dealing with distressing or emotive situations.

Why Join Us?

At the Office of Industrial Relations, we are committed to creating safe, fair and productive workplaces across Queensland. This role offers:

• Meaningful work that directly benefits Queensland workers.
• Supportive environment with access to supervision and Employee Assistance Programs to manage vicarious trauma.
• Collaborative culture across government agencies.
• Flexibility and the opportunity to contribute to a variety of projects.

What We're Looking For

In assessing your application, we'll consider your:

• Skills, experience and suitability for the role.
• Ability to contribute to equity, diversity and inclusion.
• Potential for future contribution to the agency.

Key capabilities include:

• Strong prioritisation and time management skills.
• High-level business support across multiple business units.
• Confident and adaptable communicator with the ability to tailor messages for different audiences.
• Collaborative mindset with the ability to work independently and as part of a team.
• Resilience and adaptability in the face of changing priorities.

Applications to remain current for 12 months.

Job Ad Reference: QLD/641055/25

Closing Date: Wednesday, 18th June, 2025