With growing demand for our expertise, Healthcore are seeking another Client Intake Officer to join our team. If you have a passion for helping others and want to be part of a collaborative team that is focussed on helping people live their best life, we'd love to hear from you!

About Healthcore

Healthcore is a rapidly growing, leading provider of community based allied health services operating throughout South Australia. Our team of highly experienced professionals, including Physiotherapists, Occupational Therapists, Speech Pathologists and Dietitians, are dedicated to delivering exceptional care that improves the health and well-being of our clients. We offer services across disability, aged care, corporate health, medicolegal and privately funded sectors.

About the role

Healthcore is seeking an enthusiastic, well organised Client Intake Officer to join our Intake and Scheduling Team. In this pivotal role, you will be the first point of contact for clients and referrers, ensuring an exceptional customer experience and seamless intake process.

Key responsibilities

Receive, process and triage new client referrals

Accurately collect and record key clinical and demographic information (diagnoses, risks, barriers, goals)

Coordinate initial appointments and support caseload optimisation for our clinicians

Prepare and manage intake documentation, including NDIS Service Agreements

Maintain accurate and timely records within our CRM and scheduling systems

Liaise with Clinical Managers to ensure referrals are allocated appropriately

Match clients to therapists based on clinical needs, goals, and geographic location

Assist in managing urgent or complex referrals in collaboration with management

Build and maintain strong professional relationships with referrers and external stakeholders

Contribute to continuous improvement initiatives across intake and scheduling processes

About You

You may come from a background in NDIS Support Coordination, allied health administration, medical reception, community services or a related field. You are highly organised, confident communicating with a wide range of stakeholders and take pride in creating positive first impressions. You enjoy working in a collaborative team environment, can juggle competing priorities with professionalism, and value meaningful work.

Desirable experience and attributes

Previous experience in a similar intake, administrative, or support coordination role

Strong understanding of the NDIS, My Aged Care, or community health systems

Excellent verbal and written communication skills

Highly organised, with strong time management and multitasking ability

Sound knowledge of allied health services (e.g. OT, physiotherapy, dietetics, speech)

Confidence using CRM systems and Microsoft Office Suite

Strong attention to detail and a proactive approach to process improvement

What we offer

The wellbeing of our team is paramount! As such, we offer great flexible working options to achieve a better work-life balance for you & your family.

Potential for hybrid work from home/office upon completion of training and induction.

Supportive and positive workplace culture.

Enjoy discounts on our allied health services for you and your immediate family

Our head office is located in Wayville, South Australia. This is close to public transport and has free carparking available.

Access to great discounts on a range of major retailers through our employee benefits program.

Regular team events and wellness initiatives to promote balance and connection

Be part of a values-driven team making a difference in the community

Supportive leadership and a genuinely collaborative work environment

Ongoing training, career progression, and development pathways

How to Apply

To apply, please email your resume and a brief cover letter outlining your relevant experience and interest in the role to attention Zoe Bois, Director via [email protected]

Please note: Successful applicants will be required to demonstrate that they have completed pre-employment checks, which includes: DHS Working with Children Check, National Police Clearance, NDIS Worker Screening Check, Completion of the NDIS Worker Orientation Module