Join a Purpose-Driven Organisation That Values Your Impact

Are you looking to build a meaningful career where your skills directly enhance the lives of others? At Direct Care Australia (DCA), a respected leader in Disability and Aged Care services, we are committed to delivering person-centred care with compassion, dignity, and excellence. We are currently seeking a dedicated and detail-oriented Program Support Officer to play a critical role in delivering our NDIS (National Disability Insurance Scheme) and DSOA (Disability Support for Older Australians) services.

In this key position, you will manage financial administration, support operational processes, and ensure high-quality service delivery. Your expertise will directly contribute to our clients' well-being and our programs' effectiveness.

Key Responsibilities:

Accurately process and manage NDIS and DSOA claims, invoicing, and reconciliation

Maintain and update client registers, prepare quotes, and create service agreements

Ensure compliance with program regulations and maintain meticulous financial records

Deliver excellent customer service to clients, their families, and key stakeholders

Support client intake and onboarding procedures, including risk assessments

Collaborate with team members and external partners to deliver program outcomes

Identify opportunities for continuous improvement and implement service enhancements

Maintain confidentiality and adhere to privacy standards in all client interactions

What We’re Looking For:

Certificate IV in Accounting or Bookkeeping (minimum)

Bachelor's degree in Finance, Business, Human Services, or a related field (desirable)

Demonstrated experience working within the NDIS framework and DSOA services

Proven ability to manage invoicing, claims processing, and account reconciliation

Strong communication and interpersonal skills with a client-first mindset

Competence in using digital client management systems and office software

High attention to detail, problem-solving abilities, and a proactive approach

Why Join Direct Care Australia:

Be part of a mission-led organisation that values respect, empowerment, and integrity

Enjoy a collaborative, supportive team culture with opportunities for professional growth

Make a genuine difference in people’s lives every day through purposeful work

Contribute to a growing organisation that champions quality care and community impact

How to Apply:

Submit your resume and a brief cover letter explaining your interest and suitability for the role. Applications are reviewed as they are received, so early submissions are encouraged.

Direct Care Australia – Where Your Passion Meets Purpose