Executive Services Coordinator, 12 month temporary opportunity, based in Sydney CBD + hybrid options

The Strategy and Analytics team in Policy, Strategy and Governance (DCS) is looking for an Executive Services Coordinator to join our team!

Benefits

• Opportunity: Fixed Term 12-month role with opportunity to extend or make ongoing
• Salary: Clerk Grade 7/8 - $110,266 - $122,058 p.a. + Super
• Location: McKell Building, Sydney CBD - minimum two days in-office.
• Work style: Flexible and hybrid working arrangements (a minimum of two days in the office is required)
• Development: Formal training in consulting toolkits, reporting and project delivery, plus mentoring from senior strategists.

About Us
The Strategy & Analytics team operates as DCS's in-house consultancy, partnering with business leaders to shape strategy, unlock funding, and turn data into decisions. We craft evidence-based business cases, quantify impacts through cost-benefit analysis, design strategic options, and build interactive dashboards that illuminate workforce and financial performance. Joining us means working at the heart of whole-of-government reform while enjoying hybrid flexibility, career-long learning, and a collaborative culture that prizes culture and results.

Your responsibilities will include:

• Provide executive support and orchestrate complex diaries, prioritise high-impact meetings and prepare briefing packs so the Director of Strategy & Analytics and senior managers can focus on client outcomes.
• End-to-end event, workshop logistics: craft friction-free itineraries, secure venues, and manage virtual platforms, ensuring every engagement runs seamlessly.
• Engage and communicate with key internal and external stakeholders - including clients - by negotiating, persuading and navigating complex situations. Employ emotional intelligence to maintain and strengthen relationships with executive‐level colleagues, anticipating their needs and ensuring the highest standards of customer service.
• Manage and coordinate planning and reporting activities, including the collection and collation of information, to improve service delivery and support organisational objectives. Respond to complex or sensitive enquiries by applying practical judgement, resourcefulness, and a high level of ownership to deliver timely, effective solutions - even in ambiguous scenarios.
• Coordinate records management activities, monitoring and reviewing relevant practices and procedures to ensure accessibility and compliance with administrative systems, processes, and policies.
• Develop, implement and review administrative systems, adapting existing processes to enhance efficiency and align with agreed standards, policies, and procedures. Use advanced communication and problem‐solving skills to refine workflows and drive service enhancements.
• Serve as a key point of contact for budget, purchasing, recruitment, workforce planning, and employee engagement initiatives. Collaborate inclusively with teams, demonstrating strong attention to detail and fostering a supportive, customer‐focused environment.
• Support the implementation of business change projects within the Division to optimise service outcomes and contribute to the achievement of organisational objectives. Use adaptability and resilience to manage shifting priorities and tight deadlines.

This role is particularly suitable for professionals with experience in customer service, professional services, finance, hospitality, aviation, or those in assistant roles seeking to build upon their expertise. Comprehensive training will be provided to help deepen skills, broaden knowledge, and enable continued professional growth within a collaborative, high‐performing team environment.

About you:

• You bring a can-do attitude, meticulous attention to detail and the resilience to thrive amid shifting priorities, consistently delivering results in fast-paced environments.
• You possess sound knowledge of administrative processes - from budget management and purchasing to procurement and governance - gained within a professional services, or comparable setting.
• Your problem-solving, research and analytical skills allow you to cut through ambiguity, draw clear insights and make well-reasoned recommendations.
• You are a skilled relationship-builder, communicating confidently and diplomatically with senior executives, ministerial offices and external partners while upholding absolute discretion.
• You juggle multiple tasks with ease, working autonomously when needed yet collaborating seamlessly within high-performing teams to meet time-critical deadlines.
• Your written and oral communication is crisp and influential; you prepare succinct briefs, reports and presentations that underpin strategic decision-making.
• A confident technology user, you are proficient with Microsoft 365 and virtual-meeting platforms; experience with SAP, and SharePoint is highly regarded.

You recognise that robust processes, documentation and workflow discipline are essential to good governance, and you proactively refine systems to lift service quality.

If you want to be part of a high-performing team that thrives in challenging the status quo, we would love to hear from you!

What we need from you:
To start your journey towards becoming our Executive Services Coordinator, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Wednesday 11th June

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process