Stedmans Hospitality is the leading staffing provider in Sydney, Melbourne, and Queensland. With over 38 years of expertise, we offer staffing solutions to clients from different sectors, including events, large venues, corporate, luxury brands, and residential concierges.

We are seeking an experienced, passionate, and professional person to join our Melbourne office. This full-time position is based in Collingwood, you must work well under pressure and have excellent administrative and customer service skills. You will be self-motivated, highly organised, and flexible in your approach to the position and able to work well within a team. Your duties will involve managing the diary, liaising with clients and staff members, taking booking enquiries and providing highly professional and seamless customer service.

In addition to this, you will support the People & Culture team in Sydney reviewing new applicants, scheduling interviews, inducting and onboarding and compliance.

Key duties and responsibilities:

Answering and responding to all incoming telephone calls and emails in a timely manner.

Daily management of the rostering system.

Allocating and booking staff across the business.

Prepare and issue staffing quotes to clients.

Liaising with clients regarding past, present, and future bookings.

Management of client issues as they arise in conjunction with the team.

Assisting with the recruitment and onboarding of new starters.

Office administration.

Conduct staff check-ins and report on the quality and presentation of all staff.

Identifying and implementing opportunities for improvement in customer service, quality, and the overall ‘product’.

Communicate staff feedback to the office & HR team.

Supporting the People & Culture team.

Essential requirements:

Multitasker.

Customer-focused and solutions-driven.

Likes a challenge with a ‘can-do’ attitude.

Highly organised.

Minimum 1 year of experience in a similar role.

Exceptional oral and written communication skills.

Advanced Microsoft Office skills.

Self-motivated and have the ability to meet deadlines and work well under pressure.

Excellent personal presentation and professionalism.

A demonstrated commitment to highly professional and ethical standards.

This role requires the candidate to work up to 38 hours per week, and you must have unrestricted work rights.

Should you feel you have all the above and wish to apply, please forward your resume to [email protected]