Client Services Officer
Ballina Shire Meals on Wheels Inc
Posted 24 days ago
POSITION DESCRIPTION
Position Title Client Services Officer
Responsible to Service Manager
Accountable to Management Committee
Award SCHADS Award Level 2, Pay Point 1
Hours 20 hours per week
Monday – Friday 9am – 1pm
Vision Statement
Ballina Shire Meals on Wheels aims to provide appropriate meal delivery, other food services, and social support to those most in need in the community.
Purpose of Position
The Client Services Officer will work with the Service Manager to assist in managing the day-to-day operations of a Meals on Wheels service effectively & efficiently, ensuring that all services & supports are delivered in accordance with the philosophy and objectives of the organization.
You will work under the direction of the Service Manager. You must have experience in administration, excellent computer, office & typing skills, sound written & verbal communication skills and the ability to work autonomously & as part of a team. This role requires you to have Digital Identification to access government sites for client intake.
Working knowledge of CHSP, Home Care Providers and NDIS would be beneficial in this role.
SCHEDULE OF DUTIES
General:
· Deal with general enquires.
· Be the first point of contact for volunteers, clients and other people accessing the service.
· Receive client referrals (phone, My Aged Care, taking initial Referral, entering into Ballina Meals on Wheels client recording system.
· Ensure that appropriate client files are kept and documentation is up to date;
· Record and receipt any money collected from meal runs and social activities daily.
·Banking (weekly) and any other financial duties as directed by Service Manager.
·Undertake clerical and general support tasks as directed by the Service Manager.
· Undertake data collection, collation and entry into a computerised data management system as required by the Service Manager.
· Maintain database on relevant resources.
· Communicate respectfully with all individuals including service users, representatives, staff, volunteers and the community
· Contribute to continuous improvement by involvement in staff meetings, planning days, and feedback mechanisms
· Participate in education and training opportunities
· Follow WH&S requirements and guidelines and Service policies to ensure a safe working environment.
· Develop and implement organizational structures and systems to enable BSMOW to operate effectively along with the Service Manager.
· Other duties as directed by the Service Manager.
Selection Criteria
· Tertiary qualified or similar and/or demonstrated experience in a related field working with older people and people with a disability.
· Computer literate including MS Office Suite and administrative skills
· Ability to communicate effectively with clients, staff, volunteers, suppliers and visitors, and as first point of telephone contact with the Service
· A high standard of written and verbal communication skills
· Good organisational and time management skills
· Reliable and high standard of teamwork
Desirable Criteria
· Demonstrated understanding of the Commonwealth Home Support Program guidelines and philosophies or experience in this area
· Working in a Non-government organization
Culture
Ballina Meals on Wheels is a highly respected community-based organisation that has served our Ballina Shire since 1967. People enjoy working with and volunteering for this Service because of the high regard in which it is held in the community. Our work environment is professional, friendly and caring.
Benefits
Working in the Ballina Shire
Suitable for working parents
Salary Sacrifice tax concessions
How to Apply
Submit your resume and a cover letter the addressing selection criteria.
Applications close 5pm Friday 27th June 2025.
About Ballina Shire Meals on Wheels Inc
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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