About Us

The Foot Stop Podiatry team are ‘the podiatrists who really care’.
We provide mobile podiatry services across SE QLD, Northern NSW and Sydney. The role is based at our Elanora clinic for 9 days per fortnight, with an immediate start.
Once trained, you may have the opportunity to join a work from home/in office roster shared amongst our admin team.

About You

Our ideal administrative staff member should possess a unique blend of skills and traits to excel in our busy environment:

Customer Service Experience: You need to stay calm under pressure and ensure the customer is looked after, and feeling cared for at all times

Organizational Skills: To manage patient records, appointments, and billing efficiently.

Communication: Excellent communication with patients, staff, and referrers is a must.

Proven Attention to Detail: Accuracy is crucial in handling medical records, bookings, and billing information.

Empathy and Compassion: With patients, staff, and referrers is a must

Multitasking Ability: Staying calm under pressure is key.

Knowledge of Medical Terminology: Understanding medical terms helps them communicate effectively with healthcare professionals.

Technical Proficiency: Familiarity with healthcare software and electronic health records (EHRs) is important.

Problem-Solving Skills and Critical Thinking: To handle unexpected issues, such as scheduling conflicts or billing errors, efficiently.

Confidentiality: Protecting confidentiality and adhering regulations at all times.

Patient Advocacy: Your goal should be to ensure patients receive the care and information they need.

Your Qualifications & experience

Previous experience in customer service and/or healthcare administration

Is fully vaccinated in compliance with COVID-19 QLD vaccine mandate

Excellent verbal and written communication skills

Computer literate

Local knowledge of SE QLD and Northern NSW suburbs helpful

Role Tasks & responsibilities

Booking and Confirming Appointments

Liaising with patients, families, staff, and referrers

Equipment Sterilisation

Assisting clinicians with administrative tasks

Invoicing and taking payments

Role Benefits

Autonomous, fast paced role with our small friendly team in a secure and well-established podiatry practice

Potential to climb ladder into management or supervisory roles for the right candidates

Remuneration dependent on experience

*Only shortlisted candidates will be contacted