Are you an experienced medical administrator ready to make a difference in patient care? Two exciting full-time opportunities are available to join dynamic and supportive healthcare teams in Far North Queensland.

Now Hiring: Patient Administration Officers (Multiple Full-Time Positions)
Application Deadline: 23rd June 2025
Work Hours: Between 6:30 AM and 6:30 PM, Monday to Friday (38 hours per week)

Position 1: Patient Administration Officer

Employer: IMS – Specialist Suites

Integrated Medical Services is a specialist-led organisation delivering innovative, patient-centred healthcare across Far North Queensland. We support local access to specialist services by enabling doctors to practice in the Cairns region.

Key Responsibilities:

• Provide front desk reception to support seamless consulting sessions

• Manage patient bookings, confirmations, and reschedules

• Handle telephone and email enquiries with professionalism and empathy

• Maintain accurate patient records; upload results using Clinic to Cloud

• Process billing and receipting through Clinic to Cloud

• Assist with surgical bookings, including theatre list management and quotes

• Coordinate with Medicare, health funds, and hospital booking departments

• Perform general admin tasks (scanning, filing, recalls, etc.)

About You:

• Previous experience in medical reception or secretarial work, ideally in a surgical practice

• Proficient in Clinic to Cloud or other medical software

• Strong communicator with high attention to detail and multitasking ability

• Available to work between 7:30 AM – 6:00 PM, Monday to Friday

Position 2: Patient Administration Officer

Employer: Far North Day Hospital

Far North Day Hospital is a patient-first healthcare provider where every voice is valued. Join our Front Office team and play a key role in supporting day surgery and oncology services.

Key Responsibilities:

• Greet and direct patients and visitors with professionalism and care

• Admit patients into day surgery and oncology units

• Handle bookings, documentation, and general admin support

• Manage incoming calls and liaise with the broader clinical team

• Medical records management

• Perform Health Fund eligibility checks

• Patient Billings

Essential Skills:

• Strong verbal and written communication

• Impeccable personal presentation and attention to detail

• Time management, initiative, and decision-making skills

• Proficiency in Microsoft Office

• Proven commitment to excellent customer service

• Availability to work shifts between 6:30 AM – 6:30 PM, Monday to Friday

How to Apply

Please submit the following via Seek:

A cover letter specifying which position you are applying for (IMS or Far North Day Hospital)

Your current resume

Applicants must have the legal right to work in Australia. Only shortlisted candidates will be contacted for interviews following the closing date.