As our Administration Assistant, you'll be our behind-the-scenes hero keeping the Higher Education team running like clockwork. You’ll play a central role in supporting both our students and academic staff with tasks ranging from enrolments to exam preparation and orientation.

This is more than just administration, it’s the engine room of the student journey. If you're organised, process-driven, and have a knack for prioritising time-sensitive workloads, this is your chance to be part of a supportive, high-performing team that values clarity and consistency.

What you’ll do

• Be a trusted point of contact for student queries about enrolments, unit selection, deferrals, fees, and academic timelines — always responding within 48 hours.
• Process offers, acceptances, deferrals and course changes in coordination with the Admissions team.
• Keep student records sharp and up to date across our systems (SMS, LMS, Paradigm).
• Coordinate tutorial scheduling each study period and support academics with timetabling queries.
• Assist with graduation processing — checking eligibility, issuing completion letters, and preparing documentation.
• Monitor and follow up on tuition payments in collaboration with Finance.
• Prep orientation packs for on-campus students and ensure everything is ready before each intake.
• Support exam and test administration, including printing, invigilating, and managing attendance.
• Pitch in across the Perth campus — covering reception, setting up classrooms, supporting Learning Support Officers, and more.
• Process transcript requests and manage shared inboxes to keep student communications running smoothly.
• Maintain tidy shared spaces like the student kitchen and keep things humming behind the scenes.
• Contribute to internal process improvements and take on other ad hoc admin tasks as required.

What you’ll bring

• A calm, collected approach and the ability to juggle multiple tasks with ease
• High attention to detail — you take pride in getting things right the first time
• A proactive mindset and willingness to go the extra step to help a student or teammate
• Great time management and able to work to clear processes and guidelines
• Friendly, professional communication skills (email and phone)
• The ability to work both independently and collaboratively in a fast-paced environment
• Able to simplify complex processes to ensure efficiency for our students

Experience & Skills

• Minimum 2 years in an administrative or support role
• Familiarity with student management systems and/or learning platforms like Moodle will be highly regarded as will prior experience/understanding of the higher education sector, particularly TEQSA, ESOS, or CRICOS
• Experience supporting international students or working in regulated environments will be a bonus
• Demonstrated experience in high-quality customer service delivery.
• Confidence using Microsoft Office suite

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing an exciting period of rapid growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

Why Join Us?

Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

*This is what our current staff have to say about working at EIT:

“EIT is a great place to work and the future seems exciting.”

“I feel I'm in a company with great values, vision and opportunities, I think everybody can see it and feels the same way.”

“Been brilliant, lots of opportunities for taking on leadership roles, ideas are listened to and developed with manager, look forward to being with EIT now and into the future.”

“Overall EIT is a great workplace and employees are valued. There is a vision in place and it's great to see the company taking active steps to fulfil that vision”

“I really enjoy my job, it's fulfilling and challenging and has given me amazing opportunities to improve my own skills and contribute to real world change and growth.”

*comments are from the 2024 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.