About us

BTYC Gymnastics is one of Victoria’s leading gymnastics clubs, with over 1,200 members and a dynamic team of 75 coaches and support staff. We pride ourselves on our gymnastics expertise, exceptional customer service, and our welcoming, inclusive community.

You’ll find us at our Donvale location in the Manningham DISC building, located at 360 Springvale Road.

About the role

We’re looking for a friendly and reliable Customer Service Administrator to be the welcoming face and first point of contact for our members.

Key Responsibilities include:

Delivering outstanding customer service via email, phone, and in-person interactions

Processing new member sign-ups, managing account changes, and handling merchandise sales

Directing inquiries to appropriate staff and updating member records

Collaborating with management and coaches to resolve customer queries in a timely manner

Maintaining and updating our customer and industry-specific databases

Following up with customers to ensure issues are fully resolved

Assisting with basic website updates and social media posts

Performing general administrative duties as required

About You

To be successful in this role, you will demonstrate:

Excellent verbal and written communication skills

A friendly, empathetic, and professional manner

Proven experience in a customer service or administrative role

Proficiency in Microsoft Office Suite (Outlook, Excel, Word)

Strong organisational skills and attention to detail

A proactive, team-oriented attitude

Desirable requirements

Experience or knowledge in gymnastics or sporting clubs

Essential requirements

Working with Children Check

Experience in a similar customer service role.

Ideal role for someone seeking casual ongoing work. Available to work Thursday and Friday afternoons from 2pm-7pm, with flexibilty for some daytime shifts and covering other staff when required.

Benefits

Work with a supportive and fun team.

Enjoy complimentary adult gymnastics classes.

Achieve a great work life balance.

Experience an inclusive and diverse workplace culture.

Onsite parking

casual working hours

Application Instruction

BTYC is committed to child safety, and reference checks will be conducted.

If you are passionate about providing outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.

To apply, please submit your resume accompanied by a cover letter to the Acting General Manager, Susie, at [email protected]. In your cover letter, please outline why you are suited for this opportunity.

Only short-listed candidates will be contacted.