Our client is seeking a highly organised and solutions-focused Call Centre & Allocations Coordinator to join their growing team. This pivotal role is responsible for managing inbound service requests, coordinating technician schedules, and ensuring a seamless service experience for residential clients. Acting as the first point of contact, the successful candidate will resolve complex queries efficiently while maintaining a calm and professional approach.

Key Responsibilities:

Manage a high volume of inbound and outbound calls with professionalism and empathy

Allocate and schedule jobs for field technicians, ensuring effective utilisation of resources

Resolve customer queries, concerns, and complaints in a timely and empathetic manner

Liaise with technicians, operations teams, and external stakeholders to ensure jobs are completed to a high standard

Prioritise urgent or sensitive service requests and escalate when necessary

Monitor job progress and provide timely updates to clients

Maintain accurate records in the job management system

Proactively identify scheduling conflicts or service delays and provide alternative solutions

Support ongoing improvement of allocation and customer service processes

Key Skills & Experience:

Previous experience in a busy call centre, service coordination, or scheduling role

Strong problem-solving skills and ability to remain calm under pressure

Excellent organisational skills and the ability to juggle multiple priorities

Clear and confident communication skills with a customer-first mindset

Experience working with residential clients and handling sensitive service issues

Proficiency in job management/CRM systems and Microsoft Office Suite

Ability to work both autonomously and as part of a fast-paced team

Preferred:

Background in trades, construction, or maintenance industries

Familiarity with field service management platforms such as SimPRO, AroFlo, or similar

Why Join This Team?

Supportive and collaborative team culture

Opportunity to develop within a well-regarded and stable organisation

Make a genuine impact by improving service delivery and supporting customers daily

Pleast contact Lauren on 0405 725 985 for further information.