Job Reference:1020547

About the Role:

Want to make a real difference in students’ lives? Join Curtin University’s Enrolments team as an Enrolment Advisor, where you’ll deliver high-quality customer service that directly enhances the student experience.

In this pivotal role, you’ll manage and maintain student enrolments and support curriculum structures using our cutting edge systems. From admission to completion, you’ll help enable student self-management across all courses offered at Curtin’s Bentley and Kalgoorlie campuses, as well as online programs through Open Universities Australia. You’ll be the key point of contact for resolving enrolment-related enquiries within agreed timeframes, while ensuring student and curriculum records are kept accurate and confidential.

If you're approachable, solution-focused, and thrive in a dynamic environment, this is your opportunity to contribute meaningfully to our students’ success.

Your responsibilities will include:

• Deliver high-quality, customer-focused support by providing accurate, consistent, and timely advice on enrolment and curriculum matters.
• Accurately maintain student records and curriculum information in corporate systems, ensuring confidentiality and adherence to deadlines, timeframes, and approval processes.
• Build and maintain strong professional relationships with staff across Schools, Faculties, Central Teams, Open Universities Australia, and other external stakeholders.
• Manage and resolve student enquiries within agreed turnaround times in alignment with service KPIs.
• Maintain up-to-date knowledge of university systems used to support enrolment and curriculum services, such as Student One and AKARI.

We are looking for (selection criteria):

• Proven experience in delivering high-quality customer service, with a strong commitment to client satisfaction.
• Excellent organisational skills, with the ability to effectively manage time, set priorities, and meet deadlines in a dynamic environment.
• Strong problem-solving skills, using sound judgement and knowledge to determine appropriate solutions.
• Well-developed interpersonal skills, with the ability to build and maintain effective professional relationships across diverse teams and levels.
• Excellent written and verbal communication skills, with the ability to clearly and professionally convey information and prepare accurate documentation.
• Demonstrated ability to work both independently and collaboratively within a team environment.
• Experience using corporate student information systems such as Student One (desirable).

Role Requirements:

1. As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered
2. Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin’s satisfaction

Student Services

Student Services aim to enable Curtin’s vision through the delivery of a seamless student-centred experience accessible at any time, on any device, from any location. The area is responsible for the delivery of a suite of essential services, processes and systems which underpin and drive core Curtin University operations.

About Curtin University

We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You:

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page!

For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/

Join Us!

If this sounds like your next role, please click APPLY NOW and provide the following documents:

• CV
• Cover Letter addressing outlining your skills, interest and experience, with consideration of the selection criteria in the advert

If you have any queries in relation to this opportunity or the application process, please contact our careers team on [email protected] or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.

Applications close: Tuesday, 17 June 2025.

Disclaimer: Please note that there is no standardised time for the closing of adverts on the specified date. Therefore, we recommend submitting your application ahead of this deadline. Late applications will not be considered, and only successful candidates will be contacted.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.