About The Team

Join our dynamic Student Success Team, where we are passionate about enhancing student transition, progression, and success throughout their journey. Our team plays a crucial role in supporting both domestic and international students, ensuring they thrive from the moment they start their studies until graduation. We actively contribute to university-wide initiatives aimed at increasing graduation rates for undergraduate and postgraduate coursework students, whether they are studying onshore in Australia or online. Together, we are committed to making a positive impact on every student's experience.

Your New Role!

Our Student Success Advisors are dedicated to supporting current students in their academic journey. In this frontline role, you will:

• Provide essential information about courses and assist students in navigating university administrative processes.
  
• Guide students on maximising their university experience and connect them with additional support services as needed.
  
• Offer pastoral care to students facing challenges, ensuring they receive the help they need.
  
• Conduct outreach activities to both individual students and groups identified as needing extra support, helping them achieve academic success.

Please refer to the Position Description for further details.

What We Offer You!

This Fixed Term (2 Years) | Full Time (37.5 hours per week) attracts a remuneration of $87K - $94K (pro rata) plus 17% employer superannuation contributions.

You'll join a dynamic and talented team where diversity and innovation thrive. Our Bronze- tier status in the Australian Workplace Equality Index reflects our commitment to LGBTIQA+ inclusion, equity and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.

As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

• Periodic salary increases between 1 July 2025 to 1 July 2026 totalling a 6% increase!
  
• Cultural Load and allowance - providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
  
• Indigenous Language Allowance
  
• Salary packaging options - such as purchasing leave, gym membership, car parking permit
  
• Employee Assistance Program
  
• On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic

For further information, check out our benefits and services page!

Join us!

Please apply online via the Apply Now button, along with submitting the following documents to support your application -

• A cover letter addressing your suitability.
  
• A statement addressing the selection criteria noted below to allow us to assess your suitability for this role.
  
• Your most recent resume (CV).

Selection Criteria:

• A relevant degree or equivalent experience.
  
• Strong communication and interpersonal skills.
  
• Proficiency in basic computer applications, including word processing and spreadsheets.
  
• Proven experience in customer service.
  
• Excellent organisational skills, attention to detail and the ability to prioritise tasks.

Please note, the successful candidate will be required to have a valid working with children check or the ability to register for one in accordance with the University's Employee Background Checks Procedure.

Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applications sent by post or email will not be accepted.

Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.

Please see the Applicant Guide for more information. Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.

Contact Us

For enquiries about the opportunity on offer please reach out to Sarah Chapman, Student Success Team Leader and quote JR103885 as the reference.

Applications Close on 12 June 2025 (11:59pm AWST)

The University reserves the right to withdraw this advertisement at any time.

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.