• Handling incoming support requests from customers and internal teams.
• Investigating and resolving incidents, or escalating where required.
• Documenting support activities and contributing to our knowledge base.
• Monitoring service level agreements and ensuring timely resolution.
• Working in shifts to support global teams (rostered between 6am – 4pm depending on daylight savings and European time zones).
• Supporting software configuration, installation, and updates.
• Identifying trends in incidents and sharing insights with the wider team.
• Contributing to team knowledge through mentoring and training.

• Strong communication skills – both verbal and written.
• A genuine interest in IT systems and solving technical issues.
• Solid experience with Linux and SQL (PL/SQL, C or C++ a bonus).
• Excellent documentation and problem-solving abilities.
• The ability to manage time effectively and work independently.
• A team player mindset – willing to collaborate and share knowledge.
• Prior experience in a service desk or IT support role is ideal.
• Desirable: German language skills.

• Hybrid working model
• Wellbeing support and initiatives
• A vibrant and inclusive culture
• Be part of a global leader in automation and supply chain innovation

• Work for a global innovator in supply chain automation – hybrid work, great culture, and a tech-driven team!
  Do you enjoy solving problems, working with software, and being the go-to person when something isn’t quite right? Are you looking to build your IT support career in a global business with a cutting-edge technology environment? This could be the perfect next step.
  We are seeking a proactive and tech-savvy IT Support Analyst to join our collaborative Service Desk team. In this role, you'll be the first point of contact for incident support related to a suite of logistics and automation software tools used across sites worldwide. This is a fantastic opportunity to work in a fast-paced, international setting with the opportunity to grow your skills.
  What you’ll be doing:
  What you’ll bring:
  Why you’ll love working with us:
  Apply now to be part of a forward-thinking tech environment where your ideas matter.
  Full working rights in Australia are required for this position.
  
  
  

Please APPLY NOW or, send your resume through to Prima - [email protected]