Veterinary Receptionist, Nicklin Way Veterinary Surgery

Are you a vibrant, empathetic individual who loves working with people as much as animals?

Do you thrive in a dynamic work environment where having fun is part of the job description?

Are you great at juggling various enquiries and follow-ups from clients, suppliers, and colleagues?

If you've nodded along, then you could be the perfect fit for us!

We're in search of a warm and welcoming personality to join our reception team in a permanent capacity.

We're on the lookout for a proactive receptionist to oversee client and pet interactions at our practice. If you possess emotional intelligence, are super organised, process-driven, and enjoy the challenge of navigating unique situations, this role promises to keep you engaged and fulfilled.

As our team expands, we're in need of a new addition who can provide steadfast customer support, upholding our reputation for service excellence. The ideal candidate will bring a cheerful demeanour, a curious problem-solving approach, and an unwavering "can-do" attitude. Attention to detail and being process-driven is essential, because it’s the little things that make all the difference! Our receptionists play a pivotal role in shaping each day amidst its unpredictability, ensuring they run as seamlessly as possible.

Regular tasks for an average day include:

phones – appointment bookings, enquiries, unusual questions, everything in between

emails – filing attachments and reports, replying to and handling enquiries

waiting room management

records management

basic cleaning

greeting and making welcome our clients and their pets

emergency case triage

stock management and ordering

filling prescriptions under supervision

Additional tasks include:

contributing to marketing (website, socials, retail displays, etc)

gathering client feedback and satisfaction reviews

outbound calling to clients for post-surgery check-ins and reminders

implementation of new procedures to help the practice grow and deliver outstanding service and care

supplier invoice management and statement reconciliation

developing and documenting reception procedures

We are looking for someone who will love to be involved with our clients, patients, team and the practice we are building together. We can train the right person in many things. Reception experience in a medical related field is preferred and experience in a veterinary setting is also preferred but not essential.

Our new team member will work on a flexible roster with a minimum of 24 hours per week covering varying shifts from 7:30am to 7pm weekdays. There is scope for half-day shifts on some days for the right person. A regular weekend shift is required (8am – 4pm or 9am – 1pm) shared on rotation with other members of the team, generally one weekend in five. The surgery is open 7 days a week, closed most public holidays and there is no after-hours work.

How to apply:

If this sounds like you and you would like to become part of the vibrant Nicklin Way Vet team, please click the “Quick Apply” button below and upload your cover letter and resume.

Please only apply via Seek so that your application can be tracked.