Position Overview

The ICT Business Analyst will serve as the vital link between the company’s business units and IT team, driving initiatives that improve operational performance through intelligent data analysis, stakeholder engagement, and technology solutions. The role is suited to individuals with a strong foundation in business analytics, technical service delivery, and stakeholder communication.

Key Responsibilities

Liaise between business stakeholders and IT teams to gather, document, and analyse business requirements.

Conduct detailed data analysis to understand business performance and identify opportunities for system improvement.

Translate business requirements into functional specifications for IT solutions and system enhancements.

Lead or support the design and implementation of technology solutions that align with operational goals.

Identify inefficiencies in workflows and propose process improvement strategies.

Use business intelligence tools (e.g., Tableau, Power BI) to develop dashboards and performance reports.

Manage and deliver technology-based projects with a focus on user experience and service delivery.

Monitor and assess the performance of IT services and support continuous improvement.

Communicate complex technical concepts to non-technical stakeholders in a clear and actionable manner.

Identify risks in system processes and propose mitigation strategies to ensure project continuity.

Qualifications and Experience

At least Bachelor degree in in Computer Science, Information Systems, Business Analytics or related field (required).

A minimum of three years of relevant experience in a technical or business analysis role, ideally in a large-scale corporate or operational setting.

Demonstrated experience in bridging IT and business operations, particularly in service delivery or system optimisation projects.

Tools for data development and governance, as well as business intelligence (BI) platforms for data analysis and visualization such as Tableau and Power BI

Experience with a wide range of programming languages (e.g., Python, Java, SQL) and database platforms (e.g., MySQL, Hadoop, NoSQL).

Certification or experience with a major cloud platform is highly regarded.

Proven ability to manage and deliver multiple projects simultaneously under tight deadlines.

Key Attributes

Fluency in both written and spoken Mandarin is required

Strong analytical and critical thinking skills.

Excellent interpersonal and communication skills.

Proactive and solution-focused mindset.

Ability to translate technical solutions into business value.

Team player with a collaborative approach.

What We Offer

A dynamic and supportive work environment.

Opportunities for career advancement and professional development.

Exposure to large-scale operations and cutting-edge technology implementations.