THE OPPORTUNITY

Salary: $83,214 - $89,326 per annum pro rata + 11.5% super + leave loading (dependent on qualifications and experience).
Time Fraction: Full Time, 1.0 EFT.
Location: Chadstone campus - onsite parking and close proximity to public transport.
WWCC: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
Police Check: Appointment to this position is dependent on obtaining a Police Check.
Position Status: Fixed Term contract of appointment to 31/12/2025.

We are seeking a Trainer – Customer Service and Systems to support frontline staff by identifying training needs, developing training plans, and delivering engaging coaching sessions.

In this role, you will design and implement training programs focused on customer service excellence and Institute systems, ensuring staff are equipped with the skills to provide outstanding service. You will also collaborate with external stakeholders to establish benchmarks and drive continuous improvement. If you have a passion for training, strong communication skills, and a commitment to enhancing customer service standards, we’d love to hear from you! Apply now to make an impact.

ABOUT YOU

• Experience in designing, delivering, and evaluating training programs, including coaching and mentoring adults in customer service and systems.
• A degree in Business, Business Administration or a related field; or an equivalent combination of relevant experience and/or lesser qualifications.
• Strong understanding of vocational and tertiary education, including student management systems (Banner) and CRM tools for effective training delivery.
• Proven ability to provide high-level customer service and handle inquiries professionally.
• Advanced skills in office software, database management, and reporting tools, including MS Office, CRM, and quality management systems.
• Strong ability to prioritise tasks, manage competing deadlines, and maintain high accuracy in fast-paced, multi-disciplinary work environments.
• Excellent communication and interpersonal skills, with experience collaborating effectively with diverse internal and external stakeholders.

ABOUT US

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

Established in 2023 the Student Recruitment team at Holmesglen is an award-winning support service which provides prospective students with a positive application and enrolment experience. The Student Recruitment team is the institute's primary contact centre and handles all initial and enrolment related enquiries. The current team strategy, has led to significant achievements, including significantly reducing touchpoints from application-to-enrolment, waiting times and increasing student conversion rates.

OUR COMMITMENT TO YOU

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.

We provide our staff with:

• Employee Assistance Program
• Wellbeing programs
• Professional and career development opportunities
• Onsite parking and close proximity to public transport
• 14 weeks paid parental leave
• Flexibility to achieve work life balance
• Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

TO APPLY

For further information relating to this opportunity and to view the position description, please click here.

All applicants must attach a Resume and Cover Letter addressing the Key Selection Criteria (located in the Position Description). Please note, that incomplete applications may not be considered.

Applications close at 11:59 pm Tuesday 10th of June 2025.

Like to know more? Please contact Titus Peter, Head of Student Recruitment, on 03 9564 4726 or [email protected]

For application queries, please contact [email protected]

If you require specific support to apply for this position, please contact the People Experience Department on 03 9564 1530 and we will work with you to identify the best way to assist.