Rostering & Administration Officer - Aged Care

Full Time - 38 Hours Per Week

6 Month Contract (with the possibility of extension)

Make a difference in your community with South Eastern Community Connect (SECC)

South Eastern Community Connect (SECC) is seeking a motivated and detail-oriented Rostering & Administration Officer to join our Aged Care team. In this full-time role, you will play a key part in supporting our mission to deliver high-quality, in-home services to people living independently at home.

As the Rostering & Administration Officer, you’ll be responsible for the coordination and rostering of support workers to meet the needs of our clients. Your role ensures the smooth operation of daily service delivery and supports the well-being of both clients and staff.

About the role

Coordinate and maintain efficient and effective rosters for care workers and allied health professionals to ensure client needs are met

Monitor and update schedules to accommodate leave, absences, and operational adjustments, ensuring minimal disruption to service delivery

Ensure timely and accurate data entry and maintenance within scheduling software

Work closely with Case Managers and Aged Care team members to anticipate staff requirements and resolve under–or over-staffing issues

Communicate scheduling updates and changes promptly and clearly to all relevant staff

Maintain rosters in accordance with applicable awards, and internal policies governing shifts and working hours

Provide administration assistance with roster documentation, staff allocation and general scheduling tasks

Collaborate with Case Managers and the Head of Aged Care to integrate new staff into the schedule system efficiently

Support the intake of new clients by ensuring a smooth, empathetic, and compliant onboarding process

Handle general inquiries from clients, families and staff via phone, email, or in person with professionalism and empathy

What SECC is looking for

An understanding of coordinating and delivering care in a person-centred way

Experience in a rostering, scheduling, and / or coordination – Aged Care preferred

Well-developed problem-solving skills including when under pressure

A strong phone manner and ability to remain calm and professional at all times

Strong proficiency in rostering software and Microsoft Office Suite

Excellent communication and interpersonal skills

Strong attention to detail with the ability to manage multiple priorities and deadlines

Knowledge of SCHADS Award and Fair Work Act (preferred)

What we offer

Opportunity to make a real difference in the lives of others

Competitive salary and benefits package

An Employee Assistance program (EAP) to support your workplace well-being

How to apply

Salary: SCHADS Award Level 2.3 ($35.51 p/h) – Level 3.1 ($37.35 p/h)

If you’re passionate about making a difference and have the skills we’re looking for, we’d love to hear from you. Please send your resume and a brief cover letter to the link provided.

All applicants must have full working rights in Australia.

Whilst we appreciate your application, only successful candidates will be contacted for interview.