Join Yellow Legal as a Client Support Officer!

Do you enjoy working with people and helping them navigate life’s challenges with care and confidence? Are you seeking to enter the world of family law in an administrative support capacity? Do you want to work for a law firm which cares about its social impact?

Yellow Legal, a progressive family law firm in Belconnen Canberra, is looking for a bright and motivated Client Support Officer to join our team.

About Yellow Legal

We are a modern Canberra family law firm focused on improving people’s experience of separation and divorce to build a better future. We are a small and mighty family law firm which is growing from strength to strength. We are leaders in trauma-informed practice in law and one of the few family law firms in Canberra which offers fixed fees to clients. We aim to provide practical support to people through separation and divorce and specialise in family violence matters.

What We Value

At Yellow Legal, our principles guide everything we do:

WE WANT BRIGHTER FUTURES For our clients, their children, our staff, and our community.

WE ARE TRUSTWORTHY We act ethically and with integrity in all that we do.

WE ARE MODERN We embrace change, ongoing reflection, new ideas and innovation to make things better

Our team is the most important thing to us – without a great team we can’t deliver great services for clients.

About the Role

We are looking for someone who genuinely cares about people and client outcomes, is professional, has strong people management skills, has high emotional intelligence and is seeking an administrative assistant/ support role in the legal sector.

We’re not too fussed if you haven’t worked in an office before yet also welcome applications from seasoned administration professionals. We are interested in applicants who have experience in working with people, ideally in a customer service/ client service role.

Day to day activities include answering the phones and answering client queries, drafting basic correspondence and legal documents, file management, taking payments, preparing the conference room for meetings, coordinating appointments, lodging court documents…and doing daily trivia with the team.

This is a client facing role and we deal with some challenging yet rewarding stuff. No day is ever the same in family law, and we think the work is pretty interesting!

About You

If you’re someone who:

Is bright and proactive

Loves working with people and providing support

Highly organised and resilient

Has excellent people management skills

Is proficient and comfortable with technology

Wants a career working in family law in an administrative support capacity

Wants to be part of a forward-thinking team and progressive law firm

Is interested in family law, trauma-informed and family violence informed practice

...then we would love to hear from you!

What We Offer

We aim to provide a work environment that mirrors what we provide clients– safety, security and the chance to thrive.

We offer:

Effective and supportive supervision and mentorship to build a sustainable and rewarding career in the legal sector

Training in trauma-informed, family violence aware and neuro-affirming practice

The opportunity to work with experienced and award-winning lawyers who are leaders in the sector

Regular reflective practice with an external reflective practice practitioner, as part of our commitment to being a trauma-informed organisation

We are open to both part-time (at 4 days per week) and full-time arrangements, offering a salary range of $68,000 - $75,000 per annum (depending on skill level, pro-rata) plus 11.5% superannuation. Please note this position does require you to work at the office as most of the role is client facing.

Apply Now

Join us in shaping a brighter future for our clients and community. If this sounds like the perfect fit for you, please apply today!

Please email your CV (maximum 2 pages) and a brief cover email of up to half a page outlining what has been your favourite aspect of a job/role and why to [email protected].