• 🗂️ Delivers vital admin support to outpatient therapy clinics
• 📞 Manages bookings, calls, records with speed and accuracy
• 🤝 Builds strong, positive ties across hospital departments

Support frontline therapy teams, manage bookings and enquiries, thrive in a fast-paced hospital role with real impact. Apply Now!

Employment Type: Permanent Full time/ Part time
Position Classification: Administration Officer Level 2
Remuneration: $32.30 - $33.38 per hour
Hours Per Week: up to 38 hours (Job Share may be considered for part time hours)
Location: Blacktown Hospital

Where you'll be working
Blacktown Hospital is situated in a rapidly growing, culturally diverse community, providing modern facilities aimed at enhancing staff experience and patient outcomes.

• State-of-the-art facilities designed for exceptional care.
• Teaching hospital offering university students a rich, supportive experience.
• Dedicated outdoor staff areas with landscaped gardens for well-being.
• Convenient access to Westpoint shopping centre, just a 10-minute walk away.
• Parking options available: onsite parking for a small fee, all-day street parking, and proximity to Blacktown train station.

Discover more about our workplace culture by watching this short video: Hear from Our Staff.

What you'll be doing
Join a dynamic team supporting key therapy services at Westmead Hospital. This role delivers essential admin and clerical support across outpatient care. Your responsibilities will also include:

• Providing frontline support in a busy hospital setting
• Managing patient bookings, calls and enquiries
• Handling billing for workers comp and overseas visitors
• Supporting therapy teams in physio, OT and speech
• Contributing to a caring and professional environment

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. Demonstrated ability to plan, prioritise and meet busy work schedules
2. Extensive clerical experience in a receptionist/customer service position
3. Demonstrated attention to detail with a very high level of accuracy when working with a range of computer systems
4. Demonstrated excellent written and verbal communication skills applied to a customer service environment
5. Demonstrated ability to work independently and as a team member to achieve quality service outcomes
6. Ability to be flexible and adaptable to changing priorities
7. Demonstrated understanding of the needs of consumers from a range of diverse cultural, linguistic, ethnic, and religious backgrounds
8. Ability to engage with consumers with varying capabilities and / or social, emotional, physical and practical limitations

Requisition ID: REQ578914
Applications Close:17th June 2025

Need more information?

• Discover more about the application process.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore the selection process, employment checks, outcomes and notifications.
• For inquiries about the role, contact Vanessa Abbott at [email protected] or 0413960288

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

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