The Company…..

A market-leading financial services company is seeking a passionate Collections Officer dedicated to delivering exceptional customer service. This is an outstanding opportunity to join a professional and friendly team, where you will be recognized as an expert in your field. As a major player in the asset finance sector, this organization is renowned for its competitive products and unwavering commitment to client service.

Located in Macquarie Park, the company offers ample parking for staff and convenient access to public transport. The approachable and friendly management team provides continuous training and development opportunities for all staff.

This is a temporary opportunity with an immediate start and it's anticipated the role will progress for a period of 3 months.

The Job…..

Reporting through to the Collections Manager, you will be responsible for the following duties:

• Collection of overdue asset finance accounts which are over 30 days in arrears.
• Utilising skip tracing methods to locate customers where necessary.
• Supporting clients through the recovery process and working with them in a collaborative manner to work out the best outcome for both the organisation and the customer.
• Communicating with internal and external parties where needed to solve customer queries.
• Assessing clients for financial assistance and working closely with the hardship team as required.
• Helping customers understand their financial commitments to prevent future arrears.
• Working to achievable team KPI’s and targets.

You….

To be successful in this role, you must have experience in the following areas:

• Minimum 12 months experience working within collections
• Experienced in skip tracing is required
• Experience working in the asset finance industry is advantageous
• Exceptional relationship building skills with a compassionate yet results focused nature.
• Ability to build relationships with a customer centric and soft approach to collections.
• Comfortable working in a fast paced, considerate and professional environment.

How to apply…..

Don’t miss this chance to work for a company that really looks after its people! To apply send your application through to [email protected] or call Sarah on 02 9002 5001 for a confidential conversation.