
Service Coordinator - NDIS Participants (Multiple Positions)
Epic Disability Services Pty Ltd
Posted 3 days ago
About Our PACC
At Our PACC, we are a values-led, NDIS-registered provider supporting people with disability across South Australia. Our mission is to deliver high-quality, person-centred supports that empower individuals to live independently, achieve their goals, and fully participate in the community.
We offer a comprehensive suite of services, including in-home care, transport assistance, community participation, support coordination, complex behaviour support, and rapid hospital discharge.
Key Responsibilities
Facilitate the end-to-end onboarding of new participants, ensuring all intake processes and documentation are completed accurately and promptly
Draft, update, and manage NDIS Service Agreements in line with participant plans
Input participant data, profiles, and funding streams into our CRM system, maintaining data integrity
Create and manage service bookings on the MyPlace Portal for NDIA-managed clients
Provide administrative oversight, staff supervision, and coordination of direct support hours
Liaise with stakeholders including Support Coordinators, participants, families, GPs, pharmacies, OTs, physios, and other allied professionals to ensure continuity of care
Conduct home visits to monitor service delivery, participant wellbeing, site safety, safeguarding practices, and inventory management
Support financial performance by managing expenditure in line with approved budgets for participant support packages
Align participant supports with individual NDIS goals, including assistance with daily living skills and personal care
Lead a small rotating team of support workers through supervision, training, and issue resolution, ensuring consistent, quality service delivery
Ensure all staff are aware of and act on individual client care requirements
Promote accurate and timely documentation, including progress notes, case notes, and reportable records
Monitor medication administration practices and ensure compliance with policy
Oversee implementation and monitoring of Behaviour Support Plans, collaborating with behaviour practitioners where needed
Ensure all client assessments are completed and updated regularly to remain aligned with the NDIS Practice Standards
Record, report, and escalate incidents and restrictive practices in accordance with internal procedures and Commission requirements
Draft reports for NDIS plan reviews, and contribute to planning and goal-tracking processes
Act as a key problem solver, ensuring consistent service delivery and addressing any service disruptions or challenges promptly
Maintain full compliance with NDIS Quality and Safeguards Commission standards and Our PACC’s internal policies
Participate in complaint resolution, aiming to deliver high participant satisfaction and ongoing quality improvements
Required Skills & Experience
Certificate III or above in Disability, Individual Support, or a relevant qualification
Sound knowledge of the NDIS Quality and Safeguards Framework and person-centred practice
Proven experience in service coordination, support delivery, and team supervision within a disability or human services setting
Strong written and verbal communication skills, with the ability to engage stakeholders effectively
High attention to detail and strong administrative skills, particularly in CRM and NDIS systems
Ability to remain calm under pressure, resolve conflict, and manage competing priorities
A compassionate and client-focused mindset with a commitment to upholding human rights
Mandatory Requirements
NDIS Worker Screening Check
Working With Children Check
Valid Driver’s Licence
100-point ID Verification
Full working rights in Australia
COVID-19 Infection Control Certificate
NDIS Orientation Module Certificate
Why Join Our PACC?
Purpose-Driven Work – Contribute to transforming lives through meaningful support
Career Development – Access ongoing training and leadership opportunities
Convenient Location – Free on-site parking at our central office
Supportive Team Culture – Be part of a collaborative and inclusive environment
Room to Innovate – Share your ideas and help shape how we grow and improve
Apply Now
If you're ready to lead with empathy, drive excellence in service delivery, and help our participants achieve their full potential—we want to hear from you.
About Epic Disability Services Pty Ltd
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