About Our PACC

At Our PACC, we are a values-led, NDIS-registered provider supporting people with disability across South Australia. Our mission is to deliver high-quality, person-centred supports that empower individuals to live independently, achieve their goals, and fully participate in the community.

We offer a comprehensive suite of services, including in-home care, transport assistance, community participation, support coordination, complex behaviour support, and rapid hospital discharge.

Key Responsibilities

Facilitate the end-to-end onboarding of new participants, ensuring all intake processes and documentation are completed accurately and promptly

Draft, update, and manage NDIS Service Agreements in line with participant plans

Input participant data, profiles, and funding streams into our CRM system, maintaining data integrity

Create and manage service bookings on the MyPlace Portal for NDIA-managed clients

Provide administrative oversight, staff supervision, and coordination of direct support hours

Liaise with stakeholders including Support Coordinators, participants, families, GPs, pharmacies, OTs, physios, and other allied professionals to ensure continuity of care

Conduct home visits to monitor service delivery, participant wellbeing, site safety, safeguarding practices, and inventory management

Support financial performance by managing expenditure in line with approved budgets for participant support packages

Align participant supports with individual NDIS goals, including assistance with daily living skills and personal care

Lead a small rotating team of support workers through supervision, training, and issue resolution, ensuring consistent, quality service delivery

Ensure all staff are aware of and act on individual client care requirements

Promote accurate and timely documentation, including progress notes, case notes, and reportable records

Monitor medication administration practices and ensure compliance with policy

Oversee implementation and monitoring of Behaviour Support Plans, collaborating with behaviour practitioners where needed

Ensure all client assessments are completed and updated regularly to remain aligned with the NDIS Practice Standards

Record, report, and escalate incidents and restrictive practices in accordance with internal procedures and Commission requirements

Draft reports for NDIS plan reviews, and contribute to planning and goal-tracking processes

Act as a key problem solver, ensuring consistent service delivery and addressing any service disruptions or challenges promptly

Maintain full compliance with NDIS Quality and Safeguards Commission standards and Our PACC’s internal policies

Participate in complaint resolution, aiming to deliver high participant satisfaction and ongoing quality improvements

Required Skills & Experience

Certificate III or above in Disability, Individual Support, or a relevant qualification

Sound knowledge of the NDIS Quality and Safeguards Framework and person-centred practice

Proven experience in service coordination, support delivery, and team supervision within a disability or human services setting

Strong written and verbal communication skills, with the ability to engage stakeholders effectively

High attention to detail and strong administrative skills, particularly in CRM and NDIS systems

Ability to remain calm under pressure, resolve conflict, and manage competing priorities

A compassionate and client-focused mindset with a commitment to upholding human rights

Mandatory Requirements

NDIS Worker Screening Check

Working With Children Check

Valid Driver’s Licence

100-point ID Verification

Full working rights in Australia

COVID-19 Infection Control Certificate

NDIS Orientation Module Certificate

Why Join Our PACC?

Purpose-Driven Work – Contribute to transforming lives through meaningful support
Career Development – Access ongoing training and leadership opportunities
Convenient Location – Free on-site parking at our central office
Supportive Team Culture – Be part of a collaborative and inclusive environment
Room to Innovate – Share your ideas and help shape how we grow and improve

Apply Now

If you're ready to lead with empathy, drive excellence in service delivery, and help our participants achieve their full potential—we want to hear from you.