About the role – Permanent Full Time

Disability Pathways provides person centred support to people living with disability. Our aim is to support people to feel empowered, achieve positive outcomes and live their best lives.

The Coordinator, NDIS Service Delivery provides oversight and works alongside the dedicated service delivery teams to ensure quality support services are provided to Disability Pathway clients.

Key responsibilities will include, but will not be limited to:

Monitor and approve allocated staff time sheets to ensure accuracy against rosters, and that staff time is allocated to correct codes to support accurate billing of services.

Ensure client staffing rosters are completed accurately in accordance with the NDIS approved Roster of Care and BCSA support schedule for allocated clients and staff are rostered effectively in line with SCHADS award and their contract requirements.

Adhere to reporting, documentation and administrative requirements about changes in a client’s goals, needs, achievements, self-care and/or behaviour.

Coach, mentor and support staff to provide quality, client-centred and active support to clients at all times.

About you:

We’re looking for a compassionate and organised professional with experience in the NDIS framework. You’ll bring strong rostering and staff management skills, along with a commitment to delivering person-centred care. Your excellent communication and leadership abilities will help you support staff and ensure the best outcomes for clients. You thrive in a dynamic environment and are proactive in problem-solving and improving service delivery.

You will also have the following skills and experience:

Tertiary qualification in the area of human services, for example disability, community services, psychology, nursing or related field

Significant (3-5 years) previous experience in working with vulnerable and atrisk clients with disability and complex needs.

Experience working within the NDIS framework and demonstrated knowledge of and ability to apply NDIS and QSC standards and legislative requirements within the workplace.

Strong interpersonal skills with the ability to build rapport with key stakeholders

Ability to manage and coordinate a 24/7 rostered workforce

Specific Requirements:

Baptist Care SA is committed to the safety and protection of all children and vulnerable people and as such applicants will be considered in accordance with our safety practices and suitability.

You will be required to have, or be willing to obtain:

A current and valid DHS: Child-Related Employment Screening/ WWCC

A current and valid National Police Clearance

A valid NDIS Worker Screening Check

Training – Child Safe Environments

Training – Apply First Aid (min HLTAID012)

Ability and willingness to travel within South Australia as required

Ability to work across a 24/7 roster

A valid full South Australian drivers’ license (C Class)

A fully insured and roadworthy compliant vehicle (roadworthy check required)

About us:

Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Camping and Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We find ways to make people's lives better.

Why work with us?

Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.

You’ll also receive:

A competitive salary on the SCHADS Award (Level 4) + super

Salary packaging in addition to increase your take home pay

A corporate health plan with BUPA offering discounted health insurance

Employee Assistance Program

Support cultural and community obligations, including up to five days Paid Cultural Leave

We do not accept applications via email, however, for more information, please see our website, or reach out to Melissa Steinfeldt at msteinfeldt@baptistcaresa.org.au for a confidential discussion.

Please note, screening and interviews may take place prior to the closing date – applications may also close before this date.

Baptist Care SA is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptcare (VIC, TAS), to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.