About Us

We are a registered NDIS provider dedicated to delivering high-quality, person-centred support services. Our mission is to empower participants to live independently and achieve their goals through flexible, reliable, and compassionate care. As we continue to grow, we are looking for a motivated and experienced Service Manager to lead our Core Supports team.

About the Role

The Service Manager will play a pivotal leadership role in overseeing the delivery of Core Supports, including support work, community access, mentoring, and in-home support. This role involves supervising staff, coordinating services, ensuring compliance with NDIS Quality and Safeguarding standards, and maintaining strong relationships with participants, families, and stakeholders.

Key Responsibilities

Lead and manage the day-to-day operations of Core Support services

Supervise and support service coordinators and support staff

Oversee rostering, staff onboarding, and training

Ensure service delivery aligns with participant goals and NDIS plans

Maintain compliance with all NDIS and workplace health & safety requirements

Engage with participants, families, and stakeholders to build trust and promote services

Monitor service quality and implement improvements where needed

Collaborate with senior management on strategic planning and service development

About You

Minimum 2 years’ experience in a leadership role within the disability or community services sector

Strong understanding of the NDIS framework, especially Core Supports

Experience supervising staff and managing service delivery

Excellent communication and stakeholder engagement skills

Demonstrated ability to manage competing priorities and meet deadlines

Proficient in client management systems and Microsoft Office Suite

Relevant qualifications in Disability, Social Work, Community Services, or a related field

Current NDIS Worker Screening Check, Working With Children Check, and valid driver’s licence

Why Join Us?

Be part of a supportive, values-driven team

Opportunity to make a real impact in the community

Ongoing professional development and growth

Flexible working environment

Inclusive workplace that celebrates diversity