Join a growing managed service provider as a Level 2 Support Engineer joining an IT team supporting a wide range of clients across a variety of industries. In this role you will be tasked with leading the level 2 support engineering.

The leader of this team has a reputation for growing individuals and ensuring that team members are gaining experience over time to start pushing into level 3 support roles.

This is a perfect role for someone who is a level 2 support engineer who has ambitions of helping out with some level 3 support work.

The Role:

• Providing day-to-day IT support to a diverse client base (remotely and on-site)
• Troubleshooting hardware, software, and networking issues across Windows environments
• Managing service tickets, ensuring timely resolutions and great customer experiences
• Assisting with onboarding of new users, systems, and devices
• Supporting Microsoft 365, Active Directory, and desktop environments
• Escalating complex issues where needed, while always maintaining communication with the client

What You’ll Bring:

• L1/L2 Experience working within an MSP
• Strong knowledge of Microsoft technologies, including MS Teams.
• Experience with ticketing systems and IT service management processes.
• Excellent customer service skills – you enjoy interacting with people and problem-solving.
• Well-presented, reliable, and able to prioritise workload effectively.

This is a fantastic opportunity to develop your IT career within a well-structured and supportive team.

Please forward your CV to [email protected]