Logo for Level 2 Support Engineer

Level 2 Support Engineer

Better Staff
Sydney, NSW
A$85,000 p/a
Information & Communication Technology → Engineering - Network
Full-time
Hybrid

Posted 3 days ago


Join a growing managed service provider as a Level 2 Support Engineer joining an IT team supporting a wide range of clients across a variety of industries. In this role you will be tasked with leading the level 2 support engineering.

The leader of this team has a reputation for growing individuals and ensuring that team members are gaining experience over time to start pushing into level 3 support roles.

This is a perfect role for someone who is a level 2 support engineer who has ambitions of helping out with some level 3 support work.

The Role:

  • Providing day-to-day IT support to a diverse client base (remotely and on-site)
  • Troubleshooting hardware, software, and networking issues across Windows environments
  • Managing service tickets, ensuring timely resolutions and great customer experiences
  • Assisting with onboarding of new users, systems, and devices
  • Supporting Microsoft 365, Active Directory, and desktop environments
  • Escalating complex issues where needed, while always maintaining communication with the client

What You’ll Bring:

  • L1/L2 Experience working within an MSP
  • Strong knowledge of Microsoft technologies, including MS Teams.
  • Experience with ticketing systems and IT service management processes.
  • Excellent customer service skills – you enjoy interacting with people and problem-solving.
  • Well-presented, reliable, and able to prioritise workload effectively.

This is a fantastic opportunity to develop your IT career within a well-structured and supportive team.

Please forward your CV to [email protected]


About Better Staff

Sydney, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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