Health Care Complaints Commission

Technology & Systems Transformation

IT Service Delivery Manager

Sydney CBD location
Ongoing full-time role
Clerk Grade 11/12 - Package includes base salary ($145,379 - $168,129) plus superannuation and annual leave loading
Flexible working, including additional paid leave entitlement
Great training and learning opportunities
Access to wellbeing programs including discounted fitness passport program

About the HCCC and ICT service delivery team:
The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.

The Commission aims to provide a system of complaints handling which is customer-focused, accessible, responsive, transparent and accountable. In order to accelerate the delivery of its strategic aspirations, the Commission is transforming digitally, driving increased customer centricity and improving performance, and introducing new capabilities and innovative technologies.

The ICT service delivery team supports and enables the Commission to achieve its strategic objectives. This is an opportunity for an experienced and motivated candidate to lead the team and contribute to transforming IT service delivery at the Commission.

About the role:
The role is responsible for and oversees the provision of IT services to the Commission delivered by both internal technology teams and external providers. Establishing processes and actions that ensure that our system is stable and secure, and that the delivery of IT services and problem solving is customer-centric, professional, and timely. They provide leadership and guidance to members within the team, and provide hands-on support as required in a small team.

To learn more about the position, please view the Role Description here.

To be successful in this role, you will have:
Demonstrated leadership and management of IT operations and related projects

Proven experience introducing IT service management practices and processes within organisations (ITIL certification is desirable).

Understanding of risk management practices and approaches and experience applying them within IT service delivery.

Knowledge of information security management systems and the ISO 27001 Standard.

Tertiary degree qualification in related field or equivalent experience.

Preferred to have operated in NSW State / Local Government environments

Essential requirements:
To be eligible to apply for this position, applicants must have existing Australian work rights.

The HCCC has a unique and critical part to play in maintaining the integrity of the NSW health system. As such, it is an essential requirement that all prospective employees are able to carry out their duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles and values.

HOW TO APPLY

Applicants are required to submit an online application. This will include:
1. Current resume / curriculum vitae (CV) (maximum 5 pages)
2. Cover letter outlining why you are interested in this role and how your skill & experience correspond to the competencies essential for this role (maximum 2 pages); please note applications without a cover letter will not be considered.

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

The successful applicant will be required to complete a Background Verification Check.

Closing Date: Monday, 16th June 2025

ADDITIONAL INFORMATION

For any questions about the position, please contact:

Alex Nicholson - Director, Technology & Systems Transformation on Ph: 92197442 or email [email protected]

For any questions about the recruitment process, please contact HCCC People & Culture on [email protected].

For more information about Employment at HCCC please follow this link: www.hccc.nsw.gov.au/About-us/Employment

The Health Care Complaints Commission values a culture that supports diversity and inclusion. We encourage applications from people with disability, from Aboriginal and Torres Strait Islanders, and people from LGBTQI+ and culturally and linguistically diverse backgrounds.

If you require an adjustment during the recruitment process, we welcome hearing from you. Please contact the P&C Team on [email protected]

The Commission is an Equal Employment Opportunity Employer.