Summary:

We are seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service across all departments. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction.

Responsibilities:

• Manage and lead a team of service professionals, providing guidance and support as needed
• Develop and implement service policies and procedures to ensure consistent and efficient service delivery
• Monitor customer feedback and implement strategies to improve customer satisfaction
• Collaborate with other departments to ensure seamless service delivery across the organization
• Manage service budgets and ensure that resources are allocated effectively
• Develop and maintain relationships with key customers and stakeholders
• Identify opportunities for service improvement and implement changes as needed
• Ensure compliance with all relevant regulations and standards

Qualifications:

• Bachelor's degree in business administration, management, or a related field
• 5+ years of experience in a service management role
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with other departments and stakeholders
• Strong problem-solving and decision-making skills
• Knowledge of relevant regulations and standards