Customer Relationship Manager
Championing School Success Through Strong Relationships and Digital Innovation
Location: Hybrid/Remote (within Australia)
Full Time | Education & Technology Sector

My School Connect is Australia’s leading online platform for school communities—making it easier for parents to engage, and for schools to manage canteens, uniforms, events, and more. As we continue to grow, we're looking for a confident, customer-focused and tech-savvy Customer Relationship Manager to support our high-value school partners and drive greater adoption of our digital solutions.

What You’ll Do:

Act as the primary point of contact for our high-value school and canteen clients, delivering exceptional service and relationship management.

Work closely with the National BDM to implement and execute account strategies that support customer retention and growth.

Nurture existing customers to adopt more of our modules and unlock their full potential—helping them achieve tangible outcomes and revenue success.

Create and deliver engaging webinars tailored to school staff and administrators.

Represent our brand at trade shows, confidently presenting our solutions and building rapport with prospects and partners.

What You’ll Bring:

Technical Skills

Strong confidence in navigating and presenting digital platforms and tools.

Quick to learn and adapt to evolving technologies and systems.

Proficiency in Microsoft Office and Team.

Exceptional written and verbal communication skills.

Excellent presentation skills—able to simplify and explain complex tech with clarity and ease.

Personal Attributes

A genuine customer-first mindset, focused on helping schools succeed.

Confident engaging with a wide range of stakeholders— including school leaders, canteen managers, and parent volunteers.

Highly polished and professional, whether communicating in-person, over the phone, or online.

Warm, energetic, and charismatic— you naturally connect with others and leave a positive impression.

Calm under pressure and capable of managing competing priorities with a solutions-focused approach.

Why Join Us?
You’ll be part of a forward-thinking company making a real difference in schools across the country. We value innovation, integrity, and people—and we’re growing!

Ready to help schools thrive and grow your career in an exciting, purpose-driven role? We’d love to hear from you.

Apply Now with your resume and a brief cover letter.