ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

As a Relationship Manager, you will deliver outstanding customer service while fostering relationships and connections with a designated portfolio of clients to drive client retention. You will identify opportunities for growth in volume, units, and products within the current customer base and offer valuable insights to help your clients manage their fleets effectively and safely.

You will make an impact through:

Conducting regular strategic reviews to create value for the client (insight generation and action) and uncover growth opportunities (we have amazing technology and data to help you with this)

Helping customers understand Custom Fleet's products and technology

Championing commercial excellence with salesforce and account planning disciplines to build productivity and effectiveness

Preparing business proposals, presentations, and tender submissions for prospective clients

Proactively managing Account Replacement Plans and Vehicle Optimisations (Modifications)

Working collaboratively with customers to develop and agree on an Account Plan which will define what success looks like for each customer in 12, 24 and 36 months

ABOUT YOU

To be successful in this role, you will present with the following background and skills:

Proven expertise in customer relationship management and sales with the Fleet industry, with a focus on understanding client needs

Strong financial acumen, capable of engaging with CFOs at large private and public prospects

Skilled in deal structuring and resolving delinquency issues

Excellent problem-solver, overcoming obstacles and addressing complex business challenges

Detail-oriented, with strong time management and prioritization skills, and a team player who connects across all business levels

FOR YOU

We offer industry leading 'Custom Perks' including:

Annual performance bonus

An extra week of annual leave

Collaborative Hybrid work environment – 3 days in the office

Company funded social events

Dress for your day policy

Employee discounts

Intersection – our Diversity Network

Cultural Leave swap

Ongoing investment in your growth including access to our digital learning platform – Degreed

Reward and recognition programs

Volunteer and community engagement opportunities

Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.