This pay rate is inclusive of mandatory 25% casual loading

The Opportunity:
Contract Length: 12 months
Start Date: Monday, 21 July 2025
Training: 4 weeks full-time, in-office training (Mon-Fri, 9am-5pm)
Shifts: Wednesday to Sunday (and public holidays), between 1pm - 10pm
Hours: Minimum 20 hours per week (3-hour minimum shift blocks), with potential for more
Pay: $38 per hour + Super
Location: Frankston, Victoria

Hybrid - office attendance required for training, team meetings, and events

If you thrive in a fast-paced, customer-focused setting and are motivated by the opportunity to make a real difference during critical events, we want to hear from you.

What You'll Do:

• Provide exceptional customer service over the phone, email, and website support channels
• Log, prioritise, and dispatch urgent jobs to maintenance contractors efficiently
• Offer critical after-hours support to external business clients, including alarm monitoring and escalation
• Communicate proactively with customers during service interruptions to minimise disruption
• Cross-skill across teams to support customer account enquiries as needed

What You Bring:

• Proven experience in customer service within fast-paced environments
• Strong attention to detail and ability to remain calm under pressure
• Excellent communication and interpersonal skills
• Intermediate computer proficiency and accurate typing skills
• Flexibility and willingness to work across varying shifts and public holidays
• A high level of motivation, learning agility, and work ethic

Recruitment Process:

• One-stage interview with team leaders
• Two professional reference checks (from current or former direct managers)
• Police check required prior to commencement

Ready to apply?
Don't miss this opportunity to be part of a critical response team helping to deliver essential services to the community. Apply now!