Location: Doone Kennedy Hobart Aquatic Centre
Group: Community & Economic Development
Employment status: Casual
Classification: DKHAC Employee Level 1
Agreement: Hobart City Council Enterprise Agreement 2024
Salary range: $36.97 per hour (21+ rate), inclusive of 20% of casual loading + 13% superannuation. The rate for a junior will be adjusted accordingly.

About the role

In this role, you will have a positive and energetic attitude, will deliver a high level of customer service, and will play a role in communicating and promoting centre programs and overall fitness facilities.

Role accountabilities include:

• Deal efficiently, accurately, professionally and confidentially with all telephone calls and front counter enquiries to achieve a positive customer service experience.
• Assist the Centre members and users with a range of services within the operations of the centre including point of sale, cash handling functions, memberships, retail, programming and general enquiries.
• Develop a comprehensive knowledge of all specific functions within the centre, including health and fitness, operations, programs, aquatic programs, group bookings and café and promote and provide quality customer care at all times.
• To provide accurate point of sale, cash handling and reconciliation.
• Ensure all record keeping is accurate, and details are maintained confidentially.
• Maintain a professional retail area that includes the restocking of shelves and presentation of all merchandise.

Learn more about the role in the position description: Customer Service Officer Position Description

About you

We are looking for casual people to join our team who fulfil the below criteria:

• We seek team members who bring energy and confidence to their work.
• If you are passionate about providing excellent customer service, we want you on our team.
• You are customer focused and committed to helping members reach their potential.
• We value an enthusiastic approach and a willingness to learn finding innovative solutions when faced with challenges.

Relevant Industry Qualifications are essential for this role. Qualifications required include:

• Completion of Year 12 or Certificate III or higher in Business Administration or relevant experience in this field.
• Current Registration to Work with Vulnerable People (RWVP).

We would ideally love it if you were available for up to 7 days to cover our existing shifts, however, also understand that sometimes life just happens. Our ideal candidate will be flexible, and we would also work with you for when you need your days off.

If you believe you can contribute and are suited to the role then please apply now by clicking the application link provided.

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

• Above Award wages and Employer Superannuation at 13% with salary sacrifice options.
• Flexible work arrangements.
• A wide range of leave entitlements.
• Health and Wellness programs, including onsite gyms.
• Free membership at Hobart Aquatic Centre.
• An Employee Assistance Program that offers onsite visits.
• Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

As a Local Government Recreation Centre in the City of Hobart, we can offer excellent training and support for career growth.

Learn more about what the City of Hobart can offer you.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, National Police History record check, and Medical Assessment including drug and alcohol testing.

Learn more about our vision, mission and values.

How to apply

If you require any further information specific to this role please contact Nadine Hinks, Senior Customer Service Officer, on 03 6222 6996 or email [email protected]

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to [email protected]. Please note that we do not accept applications after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.

Selection process

Candidates are initially selected for interview based on the details provided in their application. Candidates that do not supply a copy of the mandatory qualifications, will not be progressed to interview.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.

Applications close 11:59 pm Sunday, 15 June 2025 (AEDT).