About the Role

This position is perfect for a mum, carer, or anyone looking to fit meaningful work into school-friendly hours. You will be the first point of contact for customers — whether on the phone, online or in-person — helping them with product enquiries, processing orders, and supporting general admin tasks.

Key Responsibilities

Answer incoming calls and assist customers with product enquiries

Process phone, email, and online orders accurately and efficiently

Provide friendly and professional customer service

General office and admin support as needed

Conduct Health checks with existing customers and inquire if they need to reorder stock.

What We’re Looking For

Prior sales or customer service experience (preferred)

A confident communicator who enjoys helping others

Comfortable using basic computer systems (XERO, ERP, Excel, email, etc.)

Reliable, organised, and proactive

A team player with a positive attitude

What We Offer

Flexible hours (perfect for school drop-off and pick-up)

A welcoming, supportive work environment

On-site parking and a casual office culture

A genuine role with a real, family-run business that values its people