Automotive Detailing Department Manager

Our Client is seeking a driven leader to join their team as the Detailing Manager. Operating from a purpose built facility, The Detailing Manager is responsible for overseeing up to nine staff and the daily operations of the Detailing Department, ensuring all vehicles are cleaned, prepared, and presented to the highest standard in a timely and professional manner. This role involves leading a team, maintaining operational efficiency, and ensuring seamless coordination between departments.

Key Responsibilities

Lead, train, and motivate a team of car detailers to consistently meet performance and quality standards.

Oversee the detailing process to ensure all vehicles are cleaned and detailed according to dealership and customer expectations.

Inspect all completed vehicles and coordinate with the Quality Controller prior to showroom delivery.

Ensure all vehicles are delivered to the showroom at least one hour before the scheduled handover or the night prior for morning deliveries.

Maintain a clean, safe, and organised work environment, adhering to all company WHS protocols.

Manage inventory and ordering of detailing supplies and equipment.

Liaise with CDC, Sales, and Delivery teams to ensure seamless coordination of vehicle handovers.

Take ownership of any rework and actively contribute to resolving customer concerns professionally and promptly.

Uphold company policies, procedures, and standards within the department.

Roster team members for the maintenance and presentation of stock and display vehicles.

Coordinate car wash maintenance with third-party suppliers.

Organise and transport vehicles as required for repairs or deliveries.

Carry out vehicle storage and stock control procedures.

Maintain and update relevant departmental documentation.

Conduct regular staff performance check-ins and annual reviews.

What we are looking for

Proven leadership ability with experience in team management

Excellent attention to detail and commitment to high-quality results

Strong customer service orientation with the ability to build client rapport

Effective communication, interpersonal and organisational skills

Ability to work both independently and collaboratively in a fast-paced environment

Previous experience in vehicle detailing

Sound knowledge of the automotive industry

Valid manual driver’s licence

Certification or training in leadership or team management

Experience in quality control processes

Forklift licence (optional but beneficial)

What We Offer:

Above Award Remuneration Package
Career Advancement Opportunities
Ongoing Training & Development

Employee Benefits- Discounted pricing on purchases

Excellent Team culture

Why Join Us:

Work-Life Balance: Enjoy a 5 day working week Mon to Fri 8.00am - 4.36pm.

Above Award Remuneration Package

Supportive Environment: Join a long-standing, privately-owned family business with a positive staff culture and a history of long employee tenure.

Career Growth: We offer opportunities to grow and progress within our dealership network, with training and career development available across all areas of the business.

Training & Development: We are committed to your professional growth. Our structured training programs, combined with manufacturer-backed sales and product training, will ensure you have the tools and support you need to succeed and advance your career.

Community Involvement: Our client takes pride in supporting the local community through partnerships with organizations such as North Qld Toyota Cowboys, Richmond Field days, Cancer Council Queensland, Outer Limits Trail Run Series, Townsville Rockwheelers Mountain Bike Club, Townsville & District Rugby Union, Townsville Golf Club, Mike Carney Toyota Paluma Push and more.

HOW TO PRIORITISE YOUR APPLICATION?

With a sophisticated and vigorous selection procedure which is managed by Go Recruit Automotive Personnel,

Don’t hesitate for a minute longer, submit your resume and covering letter by hitting the APPLY NOW button in this ad. We will then be in touch with you to discuss the position in detail and understand your career experience.

This process ensures that when you are offered a position with our client, you can plan on building a long-term career with them. We choose our staff very carefully, support them with good processes ongoing training and support and years later they are still growing with us.

Thank you for applying. We will be in touch.