Expandify is a leading innovator in the modular home and granny flat market, and we're looking for a dedicated and customer-focused Customer Relationship & Sales Specialist to join our growing team. This isn't just a sales role; it's about being a trusted advisor, a problem-solver, and a key part of making our clients' dream homes a reality. You'll work closely with our leadership team and administrative team, handling a mix of sales activities, customer service, and essential administrative tasks.

What You'll Be Doing (The Core of Your Role):

Client Champion: Be the primary point of contact for new and existing clients, building rapport, understanding their needs, and providing exceptional service throughout their journey with Expandify.

Sales Engagement: Guide potential customers through our product offerings, answer their questions about our modular homes and granny flats, and help them find the perfect solution.

Quote & Proposal Support: Assist in preparing and presenting quotes and proposals, ensuring accuracy and clarity.

Lead Nurturing & Follow-Up: Proactively follow up with leads, nurture relationships, and move potential clients through the sales pipeline.

Administrative Excellence: Manage a variety of administrative tasks related to sales and customer accounts, including data entry in our CRM (HubSpot), maintaining client records, and coordinating with other departments.

Customer Service & Issue Resolution: Address client inquiries and concerns promptly and professionally, ensuring their satisfaction.

Process Support: Contribute to the smooth operation of our sales process, working collaboratively with the team.

What We're Looking For (The Perfect Fit):

Proven Experience: Demonstrated experience in a role that combines customer service, sales, and administrative responsibilities. Experience in the building, construction, or real estate industry is a plus.

Exceptional Communicator: You have outstanding interpersonal, written, and verbal communication skills, with an ability to connect with a diverse range of clients.

Customer-Obsessed: You are genuinely passionate about providing an excellent customer experience and building lasting relationships.

Sales Aptitude: You are comfortable discussing products, addressing client needs, and guiding them towards a purchase decision in a consultative manner.

Highly Organised & Detail-Oriented: You can manage multiple tasks efficiently, maintain accurate records, and have a keen eye for detail.

Tech-Savvy: Proficient in Microsoft Office Suite and comfortable learning and using CRM systems (experience with HubSpot is an advantage) and other sales/admin tools.

Proactive & Takes Initiative: You can see what needs to be done and take ownership.

Team Player: You thrive in a collaborative environment but can also work effectively independently.

Valid Driver's Licence: May be required for occasional site visits or client meetings.

Why Join Expandify?

Meaningful Work: Help people achieve their dream of owning an innovative and affordable home.

Growth & Development: Be part of a rapidly growing company with opportunities to expand your skills and career.

Supportive Team Environment: Join a passionate and collaborative team that values your contributions.

Variety: This role offers a diverse range of tasks, keeping things engaging.

Competitive Salary & Package: $75,000 - $80,000

Ready to Build a Career with Us?

If you're a customer-focused individual with a blend of sales acumen and administrative prowess, we'd love to hear from you! Please submit your CV and a cover letter detailing your relevant experience and why you're excited about this opportunity at Expandify to: [email protected]

Expandify - Building the Future of Housing, Together.