We are seeking dynamic and motivated Customer Service Professionals to express their interest in joining the Greater Bank or Newcastle Permanent teams across our branches in the Newcastle and Lake Macquarie regions. Whether you're seeking a part-time or full-time opportunity, we’re looking for individuals passionate about delivering exceptional service and making a real difference to our customers. If you thrive in a customer-focused environment and are ready to take on a rewarding role with us, we’d love to hear from you!

What will your key responsibilities include?

Act as first point of contact, positively interacting with customers and building strong personal relationships.

Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.

Strive towards achieving personal targets.

Work collaboratively to contribute to team and corporate performance expectations.

What are we looking for?

Previous retail customer service experience, ideally from banking, retail and hospitality industries.

Strong cash handling skills with an eye for detail and accuracy.

Friendly and engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.

Able to build strong connections with customers and maintain professionalism, even in complex or challenging conversations.

Proficient computer skills, and the ability to learn new systems.

Positive attitude, with the ability to respond well within fast paced environment.

How will we help you succeed?

To complement your valuable existing skills, we will support your transition to the banking industry and help you succeed by providing;

12-week comprehensive training, including a one-week face-to-face induction at a full-time capacity;

Enrolment in our Strive program, designed to guide you in having meaningful conversations with our customers; and

Regular feedback sessions with your Branch Manager.

About us

Greater Bank and Newcastle Permanent are part of NGM Group. We’ve been helping customers achieve their financial goals for generations. We are customer-owned, meaning we put our customers first. Our branch network is a critical part of our future; integrating physical, digital and virtual services, underpinned by our personal, human centred service. We offer outstanding service and a real commitment to the community; our local presence we have throughout our communities is a source of deep connection for customers.

What can you expect from us?

Comprehensive Induction and Training; 1-Week Induction Training introducing you to our organisation and our values, along with interactive and practical training to support your success as a Customer Service Officer

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle; Hotel discounts, 18 weeks paid parental leave, and up to 1 weeks’ additional leave supporting your wellbeing.

Community and giving back; Embrace community volunteer and fundraising opportunities with our trusted partnerships.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.