Welcome Ready - Property Management and Administration All-Rounder
Location: Moffat Beach, QLD

Website: www.welcomeready.com.au

Instagram: @welcomeready

Are you looking for a workplace that feels like home; where your voice is heard, your impact is visible, and your contributions truly matter?

At Welcome Ready we are searching for a Property Manager who is passionate about delivering exceptional service, building strong relationships, and keeping operations running seamlessly. In this role, you will be at the heart of our short-term rental operations; overseeing property performance, coordinating with owners and guests, ensuring quality standards are met, and responding with agility and care to a range of situations.

If you're a natural multitasker, highly organised, solutions-focused, and ready to perform with both professionalism and warmth, we would love to welcome you to our team.

The Role:

We are looking for an enthusiastic, energetic and experienced candidate to join our highly successful and positive team as a full-time Property Manager and Customer Service All-Rounder. The position will be both in the office and on-site at our various holiday properties across the Sunshine Coast. It will be a full-time role that extends over four days from Friday to Monday. Due to the nature of the role, it is ideal that you live between Caloundra and Coolum. This is an opportunity for future growth in the business in a long-term secure position for the right person.

About Welcome Ready:

Welcome Ready is a holiday home and rental agency located in Moffat Beach on the Sunshine Coast. Established just over seven years ago the business now sits as a serious player in the short-term letting and property management space. We have a small dynamic internal team that operates from our Moffat Beach HQ, where all work collaboratively together bringing important skills to our business.

Who You Are:

You are someone who works with integrity, communicates with honesty, and treats others with empathy and courtesy - be them a guest, an owner, or a fellow team member. You bring a flexible, can-do attitude to your work, knowing that no two days are ever the same in this fast-paced industry. You understand that excellence in service starts with a willingness to listen, learn, and grow; and you take pride in showing up with a mindset that is open, solution-focused, and collaborative. Above all, you genuinely care about doing the best by others, and thrive in a team that values trust, respect, and shared success.

Property management experience is preferred but not essential.

It may be advantageous to have Certificate IV in Real Estate Practice or willingness to obtain.

Requirements:

A working, roadworthy vehicle and a valid driver's licence.

Professional Written and Verbal Communication Skills.

Exceptional Customer Service Skills.

Adaptable/Transferable Information Technology Skills.

Demonstrated ability to work independently and autonomously.

Demonstrated ability to manage multiple priorities simultaneously, while maintaining a high level of accuracy, efficiency, and attention to detail in a fast-paced environment.

Teamworking Skills and Flexibility.

On-call availability/call-out availability when rostered on.

What the day-to-day looks like in this role:

You will be a full-time Property Manager from Friday to Monday who thrives in a dynamic environment and enjoys working across all areas of the business. You will deliver seamless, high-quality experiences for both guests and property owners, and will fulfill the following key responsibilities each day:

Guest Coordination – Managing guest enquiries, overseeing bookings, and ensuring smooth and welcoming check-ins and check-outs.

Property Inspections – Conducting regular property walkthroughs to maintain high standards of cleanliness, presentation, and functionality.

Maintenance Oversight – Coordinating timely repairs and maintenance by liaising with trusted contractors, ensuring all work is completed efficiently and to standard.

Guest Relations – Responding to guest needs and concerns with professionalism, warmth, and a solutions-focused mindset.

Office and Administration Support – Assisting with general office duties including phone and email communication, guest screening, and managing special requests or documentation.

Customer Service Excellence – Delivering outstanding service to both guests and property owners, fostering trust and long-term relationships.

Team Collaboration – Working closely with colleagues across departments to ensure smooth operations. You will balance independence with teamwork, showing initiative while being a supportive and communicative team player.

Preferred Proficiency With or In:

Guesty, Host AI, Breezeway

Google Suite – Gmail, Calendar, Drive

WhatsApp

Airbnb, VRBO, B.com, and others

Residency Requirements:

Australian Citizens and Permanent Residents only (inc. New Zealand Citizens)

What We Can Offer You:

A competitive salary in line with your experience.

A permanent full-time role.

A supportive and genuinely caring team environment.

Growth and development opportunities.

To Apply:

To apply, please respond with your resume and a cover letter.

In your cover letter, we would love to hear about who you are, your professional goals, and what draws you to work with us in the fast-paced world of short-term rentals.

If you are seeking a challenging yet rewarding role where you can truly make an impact, we encourage you to apply - we would love to hear from you.