Coach Planning Officer

Hybrid working arrangements and a supportive team

Be part of the transformation journey here at V/line

Base Salary of $95, 337 +Super + 17.5% leave loading

Our Company

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Coach Planning Officer, you are integral to the success of V/Line’s Operations Group.

You will play an integral part in planning short-term alternative transport (coach, bus, taxi) changes to meet the requirements of short-term special events and occupation plans, including any required supervisor coverage.

Key accountabilities include:

Plan and Coordinate Alternative Transport - Develop and manage coach/bus replacement plans for planned maintenance, disruptions, and special events, ensuring alignment with network activities.

Ensure Compliance and Efficiency - Review and adjust routes to meet compliance standards, optimise journey times, and ensure cost-effective, HVNL-compliant service delivery.

Create and Maintain Service Plans - Design coach service templates, supervisor grids, and accessible transport plans, including for public holidays and special events.

Engage Stakeholders and Build Relationships - Collaborate with internal teams and maintain strong partnerships with coach operators and contract managers.

Support Operational Excellence - Contribute to continuous improvement initiatives, update procedures, and support the adoption of new technologies and systems.

Manage Resources and Data - Order and roster vehicles and staff, validate coach/bus data, and ensure accurate reporting to meet business needs

Provide Cross-Functional Suppor - Assist other departments with planning, documentation, and operational support as required.

About you

Our ideal candidate will possess the following:

Previous experience in a similar role, planning or transport planning activities

Intermediate to advanced Microsoft Excel skills is essential

Strong communication skills, both written and verbal

Adaptability to changing priorities and working towards timelines

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

Why V/Line

In addition to free myki travel, we offer:

Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023

Applications close: 13th June 2025