About the organisation

A leading not-for-profit organisation that provides aged care, NDIS and community support services, with a strong focus on assisting people with diverse needs, including those from Culturally and Linguistically Diverse backgrounds (CALD), with a goal to enhance the well-being and independence of individuals and families through personal ,client-centred care.

About the role

We are seeking an enthusiastic Rostering Supervisor to lead a team of high performing Roster Officers, ensuring smooth delivery of exceptional client services .

Your benefits

If you're passionate about community wellbeing and want to work where culture, compassion, and professionalism come together, this is the place for you..

By joining our team as the Rostering supervisor, you will experience a number of benefits which include:

• Meaningful Work - Make a real difference in the lives of persons that we serve
• Culturally Inclusive Environment - Be part of a team that respects and celebrates cultural diversity.
• Salary Packaging Options - Maximise your take-home pay through not-for-profit salary packaging.
• Professional Development - Ongoing training, mentoring, and career growth opportunities.
• Supportive Team Culture - Collaborative and respectful work environment with strong leadership support.
• Job Stability - Join a well-established and trusted community services organisation with over 40 years of service.

Your key responsibilities

• The Rostering Supervisor is directly responsible to the Operations Manager and indirectly to the CEO.
• Manage team closely with the rostering supervision in resolving issues with shifts and payroll as well as improving efficiencies to assure reduction in payroll costs.
• Works collaboratively with Coordinators/Officers, Team Leaders and other members of the team in relation to rostered services and program requirements.
• Works in partnership with the Recruitment Officer and Team Leaders for Care Staff to meet client roster demands and ensure a high standard of service delivery is achieved at all times.
• Liaises with clients, carers/family, and Care Staff to ensure rostered services are organised and delivered.
• Maintains good relationships with care staff to ensure skills and abilities are in line with services provided.

Your key responsibilities will encompass

• Accurately record all necessary information and client communication in operational notes and dashboard.
• Report any discrepancies in staff contract hours and rostered hours, to payroll.
• Run regular reports to monitor the rostering team's activities and that rosters have minimal non-contact time scheduled.
• Provide regular updates and report any operational concerns to the Operations Manager.
• Maintain documentation in accordance with the quality standards framework and organisational policies and procedures.
• Actively participate in change management strategies and new service rollouts.
• Regularly monitor and check rosters entered in the database for accuracy.
• Hold regular meetings with the rostering team to share information and identify any areas needing improvement.
• Attend staff and other team meetings as requested.
• Carry out other relevant duties that may arise within the operation of the programs.
• Actively contribute to improving processes and systems.
• Understand and be knowledgeable of the various funded programs.

About you

• Previous experience rostering services within aged and or disability sector (preferred).
• Must have Demonstrated ability to supervise staff and work effectively within a team.
• Ability to respond to emergency situations and quick-thinking processes to facilitate problem solving.
• High level communication skills, both written and verbal.
• Ability to work effectively within a busy environment and meet deadlines.
• Strong time management skills and ability to prioritise work.
• Ability to calmly perform in high pressure situations.
• Experience within a customer service role.
• Ability to gain the best performance from team members and work proactively towards targets and goals.

Skills in

• High level data entry skills and ability to analyse data.
• Rostering software.
• Microsoft office programs and ability to quickly learn computer software packages
• Use of internet, including use of e-mail programs and group messaging.
• Oral communication which is culturally appropriate for target clients.
• Relationship building over the telephone with care staff, clients, and families
• Problem solving and ability to adapt quickly to new procedures and changing work environment
• Clerical abilities
• Ability to manage teams.
• Ability to motivate and involve staff in problem solving and finding solutions.
• Flexible attitude and ability to adapt to organisational structure changes.
• Ability to communicate in another language where possible.
• Ability to work cooperatively with others in a team environment.
• Ability to follow directions and respect decisions and requests by Supervisors.
• Integrity and ethical awareness due to confidentiality of clients' records.
• Hold a current Police Certificate issued by the Australian Federal Police.

Start your application

If this job sounds like a great opportunity, we'd love to hear from you. Apply today by sending your resume and cover letter outlining your relevant experience.

About us

At Drake International Australia, your skills and aspirations deserve the best platform to shine. We are a leading recruitment agency with over 70 years of experience and a network of offices across Australia. We have helped thousands find their next career move by connecting talented individuals with exceptional opportunities across key industries. New beginnings start here... at Drake Australia.

OUR COMMITMENT TO DIVERSITY & INCLUSION

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

RIGHT TO WORK

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.