Innovation Support Analyst (limited tenure to backfill parental leave)

We have an exciting opportunity to join our Innovation Team at North East Water!

For your application to be considered, please apply via our website www.newater.com.au/careers

· Please ensure to include a copy of your resume, cover letter and your key selection criteria responses with your application.

About the role

The Innovation Support Analyst plays a key role in coordinating business improvement opportunities into business solutions.

In this role you’ll work at our state-of-the-art Regional Headquarters in Wodonga and liaise with a range of stakeholders. You will work on our Salesforce CRM, which we use for managing customer information, billing customers and reporting. You will respond to support requests, investigate problems, analyse data, document solutions and procedures and recommend changes.

You will work closely with other senior staff as well as our support vendors to troubleshoot more complex issues and work toward solutions, business process improvements and efficiencies in Salesforce.

This role is a full-time, limited tenure opportunity until April 2026, including a monthly RDO and flexible work options.

Key Responsibilities

· Plays a key role in coordinating business improvement opportunities into business solutions.

· Guides North East Water to improve business processes and efficiencies in Salesforce and other systems across the organisation.

· Contributes to system, integration, user acceptance and product verification testing cycles by informing and executing test plans and scripts.

· Collaborates with stakeholders to map, document and establish business processes modelling of current and future states.

· Provides support to the Innovation Team to identify and understand system issues and business requirements for changes, new features, or enhancements, providing end to end resolution.

· Works closely with colleagues and key vendors to troubleshoot issues and work toward solutions.

· Carries out testing and change validation.

· Maintains continuous improvement through the identification, and systematic review of work instructions, policies and procedures.

· Provides training and support to staff where required.

· Manages requests in Zendesk and Jira and document solutions and work instructions in Confluence.

To view the position description, please visit www.newater.com.au/careers

Key Selection Criteria

1. Proficient in the use of Salesforce CRM and 3rd party add-ons to Salesforce.

2. Ability to work with cross-functional teams, manage and prioritise a wide variety of BAU requests, manage concurrent requests and complete related tasks.

3. Ability to analyse the quality of data, find and resolve issues and communicate recommendations with stakeholders.

4. Experience working in a utility, or a similar organisation that has a wide variety of customers with regular tasks such as billing and metering.

5. Experience working with stakeholders to scope requirements for change requests and translate business needs into solutions.

Working at North East Water

North East Water is a leader in a unique and rewarding industry. This is thanks to our team who makes sure we exceed the expectations of our customers and communities. We’re committed to providing a respectful, inclusive, and equitable environment, and offer a range of benefits to our people, including:

· Our state-of-the-art regional headquarters (with our fabulous atrium)

· Getting out and about in the beautiful north east region

· Great work-life balance with a range of flexible working arrangements

· Professional development through on-the-job and external training, leadership development programs, study assistance, mentoring and secondment opportunities

· Annual salary increases and superannuation

· Wide variety of leave types including 1 paid day off per month to use as you choose and paid parental leave

· Health and wellbeing activities

· 24/7 wellbeing support through our Employee Assistance Program (EAP)

· Social club

· Bring your dog to work

· plus much, much more!

Position Information

· An attractive salary range of $90,574 to $100,709 plus 11.5% superannuation, depending on skills and experience.

· This is a full-time, limited tenure opportunity until April 2026.

· Successful applicants will be required to undertake pre-employment checks including a police check and/or pre-employment medical and functional testing where applicable.

· Applicants must have the right to work in Australia.

Have any questions? Please get in touch!

Please do not hesitate to contact Leanne Phillips, Platform Delivery Coordinator on 0429 996 391 or our People & Culture team via email [email protected]

Ready to apply?

For tips on writing your application and how our application process works, please visit: https://www.newater.com.au/careers/recruitment-process

· For your application to be considered, please apply via our website www.newater.com.au/careers

Applications close 11:59pm Sunday 15 June 2025.