Join one of Australia’s fastest-growing luxury resale businesses.
We’re looking for a confident, detail-oriented team member with a strong sales and client care instinct to lead pre- + post-sale communication and order fulfilment at our Byron Bay HQ. You’ll be at the heart of our high-touch, concierge-style experience, helping clients feel seen, supported, and excited to purchase.

About Us

Lucy’s Luxury Consignment (LLC) is a premium designer resale business known for curating and selling authenticated luxury items via Instagram. Since launching in early 2024, we’ve grown by over 4,000%, built a high-profile client base, and sold over $1 million in luxury goods — all without a website. We’re redefining sustainable fashion, and we’re just getting started.

About the Role

This is not your average dispatch and support role. You’ll be directly contributing to daily sales through exceptional client care, removing barriers, closing conversations with grace, and ensuring every order is fulfilled beautifully and on time.

Key Responsibilities:

Managing client DMs, responding quickly and warmly to product enquiries

Guiding potential buyers through the final steps of purchase — with empathy and insight

Sending payment reminders, thank yous, and tracking updates that feel personal

Picking, packing, and dispatching luxury items with precision and care

Logging order and client info into internal systems

Proactively spotting potential objections and offering solutions

Supporting end-of-consignment communication with sellers

Collaborating closely with our content, inventory, and logistics teams

About You

You’re a natural connector — someone who builds trust quickly, thinks on their feet, and cares deeply about people’s experience. You’re motivated by sales but lead with integrity, service, and empathy. You’re the kind of person who finds a way to say yes.

You bring:

2+ years experience in client experience, luxury retail, sales support, or ecommerce

Confidence in closing sales through service, not pressure

Strong written communication and emotional intelligence

Comfort working with high-value items and high-expectation clients

A calm, proactive approach to challenges

Strong systems skills (Google Sheets, email, digital inventory tools)

Bonus points for:

Background in fashion, consignment, or ecommerce

Familiarity with ConsignCloud, Shopify, or Instagram sales workflows

Hours & Pay

This is a permanent part-time role, starting at 26 hours per week with a clear growth plan.

Starting Schedule:

Monday: 8:00 AM – 2:30 PM

Tuesday – Thursday: 8:30 AM – 2:00 PM

Saturday (remote): 9:00 AM – 12:00 PM

Pay:
$32–$36/hour depending on experience

Growth Path:

Increase to ~30 hours/week later in 2025

Move to full-time in 2026 as the business continues to scale

Why Join LLC?

You’ll be part of a business that leads with care, honesty, and trust

You’ll help shape the future of Luxury circular fashion in Australia

You’ll work in a beautiful, creative environment alongside a passionate team

You’ll have real responsibility and the chance to grow with the brand

Start Date: Mid - Late July 2025

Applications close: Sunday, 22nd June (early applications encouraged)

To Apply:

Please include:

A short cover letter introducing yourself and why this role excites you

Your resume with relevant experience and availability