Health Administration Officer/ Client Experience Officer

Are you looking to grow your career in a supportive and caring environment, where there is a focus on developing your skills, while providing outstanding services to children and families?

If so, we invite you to keep reading…

About Us
A Growing Understanding is a respected private speech pathology service with a strong reputation for high-quality and evidence-based care. We are extremely proud of our team and our service! Winners of the Lake Macquarie Business Excellence Business of the Year in 2023 and recognised for our unique and caring team culture, A Growing Understanding is a great place for you to establish and grow a rewarding career.

A Growing Understanding is a certified NDIS service, and we pride ourselves on providing a fresh approach to the delivery of speech pathology care for children and their families. We provide centre-based services to children and families within the Newcastle and Lake Macquarie regions.

Our aim is to ensure that everyone who walks through our door can access the support and encouragement they need to grow their best life.

We are committed to providing opportunities for our team to develop their skills. When you work with us, you will be surrounded by experienced Speech Pathologists and Client Experience/Health Administration Professionals who will motivate, educate and support you in your career endeavours. After all, we are a place that encourages growth for all, and that includes you.

The Role

We are seeking a motivated administrative professional to join our supportive team as Client Experience Officers (affectionately referred to as CEOs). Our ideal candidate is an enthusiastic and confident individual who is passionate about working with children and families and delivering exceptional client experiences.

Our Client Experience Officers (CEO's) are in Health Administration positions and play a huge role in the successful running of our clinic and they are valued accordingly. Our CEO's strive towards achieving our collective vision and are relied upon heavily by clients, families and speech pathologists. Our CEO's undertake reception and admin responsibilities, with the main focus of their role being to provide amazing experiences and care for our clients.

To attain a position on our CEO team, you must:
- be keen to learn;
- have good computer skills;
- be a great communicator;
- show initiative;
- be able to work under pressure;
- work well as part of a team.

Our service is open 7.30am-7pm Monday to Thursday, and 7.30am-1.30pm on Fridays. As a service, we don't work on Friday afternoons!

Your role will focus on providing excellent reception and support services for our wonderful clients and families. No experience is necessary as full training will be provided.

You could be the right person if you are:

Passionate about supporting children and their families throughout their speech pathology journey (no matter what it looks like).

Ready and willing to work alongside a team of dedicated professionals, and support those who support you.

Always looking for ways to grow both personally and professionally.

Excited about building something of significance and contributing to a culture of fun, excitement and community.

What We Offer:

As a family-friendly workplace with a flexible service model, we are dedicated to helping you find your version of ‘work/life’ balance and support your personal and professional growth. Through this approach, we offer:

A focus on happiness and wellness in the workplace with a supportive, fun and collaborative team culture

Mentoring and regular in-house education and support

Attractive above award and negotiable salary with flexible working conditions in permanent full-time or part-time roles and negotiable rewards/incentive programs

A supportive and nurturing orientation process

An incredibly supportive, caring and inclusive team environment where celebration and fun are big parts of our day

What You Need (Selection Criteria):

No prior experience is necessary, but we are looking for someone who:

Loves people and enjoys getting to know new people quickly

Shows initiative, and is always looking for things to do

Is flexible and organised

Thrives in a fast-paced work environment with a remarkable ability to multitask

Prides themselves on maintaining a clean environment and is willing to do the unappreciated, but necessary tasks such as cleaning, mopping floors and the dishes

Can work on their own, knowing that everything falls on them

Communicates well and possess a great phone manner, smiles when answering the phone, and always goes the extra mile to help out

Is well-educated and a quick learner, with great computer skills, and willing to learn our internal systems

Loves to work, is always willing to give 100% and actively participates in the success of the business

Has great integrity, is trustworthy and honest

Can follow direction and is happy to receive constructive feedback

Can effectively prioritise their time

Has a great sense of humour, and is passionate and motivated

Is competent in daily reception duties, and able to learn new things quickly

Is proficient with the use of English language, and has great communication skills both online and in-person

How To Apply

We have a unique business culture, and we are continually taking on new ideas to ensure we provide the best possible care for our clients. If you believe you are the right person for the job and would like to join our fun and passionate team; visit our website using the link below and complete the application form on the Join Our Team page.

https://www.agrowingunderstanding.com.au/join-our-team/

Please note that we only want to speak with people who are genuinely excited about the opportunity to nurture and go above and beyond for our clients and families.

For further information about these available positions, please contact Lauren on 0449668238.

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

** Only shortlisted applicants will be contacted**

Applications close Friday 23rd May, 2025.