About the role

Are you an experienced hospitality professional looking to take the next step in your career? The Queensland Cricketers Club is seeking a Duty Manager to join our dynamic team in East Brisbane. As Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our renowned club. This is a full-time position with opportunities for career growth.

What you'll be doing

Overseeing the day-to-day operations of the club, including managing staff, maintaining service standards, and resolving customer queries

Implementing and monitoring safety and security procedures to ensure a safe and enjoyable experience for all guests

Coordinating with other department heads to ensure seamless service delivery across the club

Analysing data and preparing reports to support decision-making and continuous improvement

Fostering a positive and productive work environment for the club's team

Representing the club and building relationships with key stakeholders, including members and suppliers

What we're looking for

Minimum 2 years' experience in a Duty Manager or similar supervisory role within the hospitality industry

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent problem-solving, decision-making, and conflict resolution abilities

Proficient in using hospitality management software and point-of-sale systems. SwiftPos, Human Force & Function Tracker

Demonstrated understanding of hospitality operations, including food and beverage service, event planning, and regulatory compliance

Exceptional customer service orientation and the ability to deliver a consistently high-quality experience

Flexible and adaptable, with the ability to work effectively in a fast-paced environment

About us

The Queensland Cricketers Club is a premier sports and social club, known for its exceptional hospitality and event services. With a rich history dating back to 1960's, we have a strong reputation for delivering an unparalleled experience to our members and guests. As an integral part of the East Brisbane community, we are committed to fostering a welcoming and inclusive environment for all.

If you are passionate about hospitality and eager to take on a challenging and rewarding role, we encourage you to apply for this Duty Manager position at the Queensland Cricketers Club. Apply now to be considered for this exciting opportunity.