The Adelaide Hills Council is a magnificent place to live, work and visit. The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

CRM Business Engagement Partner

The Adelaide Hills Council is currently seeking a CRM Business Engagement partner for a 12 month contract, to join their team at the Stirling Office.

As the CRM Business Engagement Partner, you will be responsible for maintaining, supporting, and maximising the benefit of the Salesforce-based Customer Relationship Management (CRM) system, integrations, and reporting systems.

Reporting to the Team Leader of Information Systems, your main responsibilities will include:

Provide technical leadership in the design, development, and deployment of complex digital solutions and projects that improve the customer experience

Champion the customer experience and customer centric culture through innovation, influence and engagement across Council.

Design, develop and implement projects and digital solutions that enhance customer experience

Develop, implement and maintain customer experience measurement tools and reporting.

Provide operational support and primary technical administration of the Salesforce CRM environment and related systems

Gather and analyse customer feedback, CRM usage data and service performance insights to support Management with organisational decisions

Influence and guide senior stakeholders across departments to align on customer experience goals, metrics, and priorities

About You

To be successful in this role you will have:

Salesforce CRM Certifications relevant to meet the Key Result Areas in the Position Description

Tertiary qualification in Information Technology or a related discipline or extensive experience

Demonstrated experience in customer experience/customer design and leading customer-focused initiatives.

Demonstrated experience in embracing, promoting and implementing change with creativity, initiative and determination.

Demonstrated project management understanding and project delivery skills.

A valid National Police Certificate which is satisfactory to the Council’s requirements will be required before the successful applicant can commence in this position.

About our Benefits

Experience the benefits of a career in council:

Flexible working arrangements, including flexi-time.

Free income protection insurance for personal illnesses or injuries.

A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more.

Free access to counselling sessions for you or your immediate family through our Employee Assistance Program.

How to Apply

Applications must address the selection criteria in the position description and state the reference number 479. Please visit Council Employment at Council (ahc.sa.gov.au) for a copy of the position description.

Apply by 5:00pm 10 June 2025 via SEEK.

Confidential enquiries are welcome to John Gosbell, Team Leader Information Systems on (08) 8408 0504

The advert information can be provided in other formats if requested.

International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email.

Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.