Is this you?

• Do you want to be involved in an exciting new project, supporting the implementation of ACSO's new Case Management System (CMS)?
• Want to work flexibly between our Melbourne office and home?
• Seeking a rewarding role with competitive perks, flexible working arrangements, and a supportive organisation that values your growth and wellbeing?

At ACSO, we look for people who believe in second chances, who share our values and are
passionate about supporting people to thrive. If all of this sounds like you, read on!

What ACSO can offer you

• Full time position available
• $150,000 base salary + 11.5% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Annual leave loading of 17.5%
• Phone, laptop, and provisions to help set you up at home
• Learning and development opportunities - including in house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
• Flexible working arrangements - includes options for an accrued day off or compressed hours, and the opportunity to work from home on a hybrid model with our Melbourne hub
• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs
• Wellbeing initiatives - such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.
The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

The Data and Technology team seeks to empower ACSO's business units to deliver high quality, life-changing services using digital and data services and technology and enable ACSO to influence public policy through data and analytics.

The Platform Owner - Business Systems is a key ongoing role responsible for the strategic leadership, technical governance, and continuous improvement of ACSO's core business systems, including the Case Management System (CMS) and ERP system (Finance and Human Resources Information System).

ACSO is implementing a new CMS Case Management System in 2025 to strengthen how we support our clients-enabling better outcomes through streamlined processes, secure data, and informed decision-making. The role will initially be tightly connected to the CMS Case Management System implementation project and then transition into a broader strategic ownership role across all business-critical systems.

What we're looking for

• Demonstrated experience with more than 5 years leading software applications, systems, products or as an Agile business analyst, or equivalent, with associated knowledge and understanding of business process engineering, data modelling and interpretation and software systems implementation.
• Experience and certifications with the PEGA platform and associated framework and/or with the TechnologyOne finance and HR modules is highly advantageous
• Relevant tertiary qualification and relevant certifications in Agile, DevOps, ITSM or ITIL
• Proven experience in platform ownership, system administration, or ICT leadership roles, managing business-critical systems such as finance, HR, case management or CRM platforms.
• Strong understanding of system integration, access management, data governance, and IT service management principles.
• Experience managing vendor relationships, system configurations, and upgrade roadmaps in cloud-based environments.
• Familiarity with Victorian and national regulatory frameworks related to data protection, finance, HR, and information security (e.g., VPDSF, ISO 27001, Australian Privacy Principles).
• Demonstrated ability to balance strategic oversight with operational detail, across multiple stakeholder groups and departments.
• Excellent communication and leadership skills, including the ability to influence, negotiate, and collaborate across business and technical teams.

How to apply

If you think you'd be a great fit - we'd love to hear from you!
To apply and view the position description (PD), please visit our careers website and provide a copy of your resume and a covering letter outlining your responses to the selection criteria found in the PD.

To learn more about this position, please contact Dan Spillman, on 0475 214 904.

Applications close 13 June 2025

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.