About Flexikitch:

Like many start-ups, Flexikitch had humble beginnings with only a handful of employees, our founders developed a concept that combined the distribution, financing, and ongoing service of commercial hospitality equipment, along with support and advice to help each customer thrive and grow.

Within a short time Flexikitch had spread its wings and was recognised as one of Australia fastest-growing businesses by the Australian Financial Review in 2017 and 2018 and named among the ‘AFR Fast 100’ in 2020*.

Celebrating 10 marvellous years, we’re passionate about the hospitality industry and believe in the vision of business ownership by supporting ambitious and creative individual/s

As a business we are passionate about providing good old-fashioned customer service with the support of innovation through technology and are constantly inspired by the entrepreneurial spirit of everyday Aussies with a dream of owning and operating a hospitality business.

Our staff along with our customers are our most valued asset and having the right team around is a crucial core value and vision for our company, along with integrity and inclusivity.

Having just moved into our new purpose-built facility you will get to enjoy the many benefits we have available which include an onsite gymnasium, café, state of the art demo kitchen, landscape garden and of course we’ll continue to be a dog friendly office!

We want our customers to feel supported in the knowledge that we have their back in good times and bad, and we enjoy nothing more than playing a small part in their success, and we welcome the opportunity for someone to join our team with the same values and passion.

Your Role:

As a highly motivated Administration Assistant your role will be a core function in the overall fulfilment process for onboarding a customer. You will be someone that enjoys working in a fast-paced environment, be part of a strong and engaged team and a workplace where you can contribute, challenge, and grow.

You will work alongside all divisions of the business, and it is imperative that you have a strong passion for the hospitality industry and our customers, as your duties will include general and fleet onboarding & terminations, contract management, coordination of fleet transportation and assisting with the management of inbound service calls.

*The Financial Review 2017 Fast Starters, 2018 Fast 100 and Fast 100 in 2020

Duties and Responsibilities

Onboard new general and fleet rental contracts

Process terminations of rental agreements

Review and quality check all applications prior to submission to the credit team

Liaise with customers to collect and follow up on information required for rental applications

Generate residual payouts and customer quotations

Manage service requests and allocate jobs to relevant technicians

Handle customer enquiries and assist in resolving complaints

Support the sales team with administrative tasks including online orders and inbound chat management

Coordinate transport and communicate job details to logistics providers

Process customer orders in a timely and accurate manner

Monitor, control, and manage work orders to meet customer expectations

Maintain clear, professional, and timely communication with key stakeholders

Manage incoming calls and direct as appropriate

Assist with processing invoices, billing, and purchase orders

Attend trade shows and events when required

Foster strong working relationships with clients and internal teams

Skills and Expertise

A genuine passion for customer service and working collaboratively within a team

Excellent written and verbal communication skills

High attention to detail and accuracy

Strong time management and multitasking abilities

Able to thrive in a fast-paced, dynamic environment

Flexible and adaptable to changing priorities

Proficient with general IT systems including the Microsoft Office suite and CRM platforms

Confident with numbers and data entry

Sound project coordination and organisational skills

Able to negotiate, prioritise and meet tight deadlines

Willingness to travel interstate and/or offshore as required

If you are a driven individual, are highly customer focused, and you’re wanting to put your skills to effective use and to make an impact in a stable, growth focused organisation, then this may be the position for you!

To be considered for this role:

You must reside in Australia (Melbourne) and be a permanent resident – overseas applicants will not be considered for this role

Please ensure you attached an updated copy of your resume and cover letter with your job application

Only successful applicants will be notified for interview.