What you'll do

You will build relationships and liaise with relevant stakeholders, including health providers and consumers (parents of children not up to date with immunisations), using effective communication in a contact centre environment. You will ensure complete, accurate and reliable records regarding vaccination events are entered and maintained in relevant information systems and contribute to continuous quality improvement initiatives and utilise a range of specific information and technology systems related to immunisation and Health Contact Centre (HCC) services including Microsoft Dynamics CRM, the Australian Immunisation Register along with Queensland Health state-wide health information systems. You will provide support to Clinical and Operations staff and undertake other administrative tasks as required including processing and responding to correspondence (SMS, email and letters) from stakeholders and other activities relating to all mailouts, including maintenance of adequate administrative supplies, letterheads, envelopes, and printing supplies in line with established policy, protocols and procedures.

About you

We are searching for someone who has:

• Experience in the use of guidelines, schedules and procedures and a capability to learn new systems as required.
• Demonstrated skills in interpersonal, written and oral communication is required.
• Experience of working within a team and active contribution toward shared goals.
• Experience in working within an environment of changing priorities.
• Experience of within a call centre environment.
• Proven high level of attention to detail in relation to data entry and data management.
• Contributes to a pro-active workplace culture and environment by building and maintaining relationships with the unit and organisation through interpersonal skills, including the demonstrated ability to consult and communicate effectively, and working collaboratively with colleagues.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.