Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.

MSS has an opportunity for a professional Customer Service Officer to work across our Taree head office and Port Macquarie office. The position is part time, offering 24 hours per week. This is a 6-month Parental Leave cover, from approximately end of July 2025 to end of January 2026.

The Customer Service Officer welcomes visitors by greeting them, in person or on the phone and by answering or referring enquiries. The role includes providing administrative assistance and clerical support and requires accurate data entry and a positive and flexible attitude to assisting internal and external clients.

Tasks and responsibilities include:

Administrative support

Customer service (in person and over the phone)

Maintaining records

Managing organisational correspondence

Selection Criteria

Essential Qualifications, Skills and Experience:

Qualification as a Receptionist or equivalent industry experience.

Strong administration skills and attention to detail.

Outstanding interpersonal skills.

Excellent communication skills, both written and verbal.

Understanding of the needs of people from a diverse range of backgrounds.

High level administrative skills including the proficient use of Microsoft Office programs and ability to use client databases

Current NSW driver’s licence

Reliable motor vehicle (including valid NSW registration and minimum third-party property damage insurance)

Personal Attributes:

Highly professional with the ability to act in a compassionate, non-judgemental manner.

A strong desire to provide quality client service.

A thorough understanding of privacy and confidentiality principles.

Ability to work collaboratively and autonomously.

Exceptional time management skills with the ability to prioritise and get things done.

Flexibility and ability to be adaptive.

What do we offer?

Flexible working environment with a positive work culture

Work for an award-winning community organisation with career development opportunities

Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.

Bonus annual leave (3 days p.a.; pro rata for part-time)

Option of Fitness Passport discounted gym and pool membership

How to Apply

All candidates must apply using the Seek online process.

Applications must include a current resume and a cover letter that addresses each of the selection criteria above.

Candidates that do not follow these steps will not be considered.

Closing Date

The closing date for applications is 4:30pm on 16 June 2025.

Further Information

Please contact Kim Clarke if you have any questions about the role. Email: [email protected] Phone: (02) 6551 1800.

For a full position description for this role please email: [email protected]

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.