About KBA Insurance Repairs

As one of the most respected builders specialising in insurance repairs, KBA Insurance Repairs ensures every project is handled with utmost diligence, from inception to completion. Our engagement by insurance companies testifies to our trustworthy approach, which we exercise by working collaboratively with all stakeholders. We prioritise transparent communication, cost-effective methods, and safety, ensuring every project’s success. Our commitment to providing top-notch quality repairs has consistently distinguished us from the competition.

Our dedication to customer satisfaction permeates every stage of the insurance repair process, ensuring a smooth journey throughout the claim lifecycle. From the most minor to the most extensive repairs involving medium-density and low-rise residential homes, our immediate response reduces uncertainties, providing peace of mind to our clients.

The Opportunity

We have an exciting role based in our Head Office in Cardiff NSW where you will form part of the administration team and be responsible for managing and scheduling appointments. This includes but does not limit to arranging assessment attendance, contacting customers to confirm bookings, and ensuring smooth communications. With a major focus on KPIs and SLAs, the successful candidate will work within a fast paced environment and deliver exceptional work within certain time constraints. You will work closely with other members of the insurance team and be provided support as necessary.

Availability Monday – Friday 8:30am-5pm with provision for additional paid hours during high-volume events

First point of contact for internal and external stakeholders

Ability to run multiple systems simultaneously daily

Demonstrated methodical approach to work as a part of a fast-paced team

Responsibilities

Manage and organise the assessing team's appointments using our booking system to maximize efficiency and timeliness.

Contact customers via phone to confirm and arrange appointments, ensuring clear and courteous communication.

Conduct a set of triage questions with customers to assess the claim's status, determine the need for emergency repairs, and identify any specialist reporting requirements.

Work closely with the assessing team to optimize scheduling and handle any logistical challenges.

Respond to customer queries regarding appointments, providing accurate and helpful information.

Keep detailed, up-to-date records of all scheduled appointments and related customer interactions.

Address and resolve any scheduling conflicts or issues promptly to maintain customer satisfaction and operational flow.

Uphold a high standard of customer service and professionalism in all interactions with clients and team members.

Desired Skills and Experience

Previous experience as a Scheduling Coordinator or similar role

Exceptional interpersonal and rapport building skills

Possess the ability to multi-task, prioritise and manage their time effectively

Possess an ability to, at times, work under pressure whilst maintaining attention to detail and quality to meet contractual time based KPIs

Ability to work autonomously and within a team environment

Ability to build a rapport with all stakeholders and to work cooperatively and effectively to achieve common objectives

Be personally energetic, positive and possess the ability to think laterally and act through reasoned decision making

Knowledge of Microsoft Word, Excel and Outlook

Please attach a cover letter and your resume outlining your experience and why you want to be our next superstar!