Duties include but not limited to:

First point of contact incoming phone calls.

NDIS Experience

On-Call Rotating roster

Rostering / Scheduling of Staff - ShiftCare

Managing house calendars - appointments

Manage and maintain the office’s email inbox, directing enquiries and ensuring timely responses.

Assist with data entry tasks and support in projects and initiatives across all departments.

Liase with clients and external stakeholders to troubleshoot enquiries.

Calendar management for meetings, appointments and car bookings.

Conduct client surveys and gather feedback.

Assist with new client referrals and ensuring a smooth onboarding process.

Our ideal candidate will have:

Strong proficiency with Microsoft Office, Excel, Word, Outlook.

Highly organised and proactive with strong written and verbal communication skills.

A passion for the disability sector, demonstrating quality service and client care.

Essential experience dealing with confidential records and providing administrative support to management.

Adaptable, and a quick learner, team player and ability to manage multiple tasks effectively.

A positive energy that contributes to the workplace and the ability to mesh well with our office culture.

Ability to work both independently and as part of a team.